ITIL Intermediate Level - Continual Service Improvement

During the ITIL Continual Service Improvement course, students will learn the continual service improvement approach, measuring and reporting frameworks, the identification of critical success factors, creating a return on investment and the roles and responsibilities that are in supporting service improvement processes.

This course follows the following syllabus:

Module 1 – Introduction to Continual Service Improvement
Module 2 – Continual Service Improvement Principles
Module 3 – Continual Service Improvement Process
Module 4 – Continual Service Improvement Methods and Techniques
Module 5 – Organising for Continual Service Improvement
Module 6 – Technology Considerations for Continual Service Improvement
Module 7 – Implementing Continual Service Improvement
Module 8 – Challenges, Critical Success Factors and Risks
Module 9 - Exam Preparation

Upon completion of this course, you will earn 3 ITIL credits that can be used towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

Exam Details

The ITIL Continual Service Improvement course exam consists of 8 multiple choice, scenario-based questions and has a pass mark of 70%. You will have 90 minutes in which to answer as many of the questions as possible.