ITIL® INTERMEDIATE LEVEL - CONTINUAL SERVICE IMPROVEMENT (CSI) TRAINING

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs, IT Service Managers and other senior IT managers helping them to understand the importance of a continu...

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Course programme

  • Course Organization
  • Course Conventions & Agenda
  • Introduction to CSI
  • Principles of CSI
  • CSI Summary
  • Step Improvement Introduction
  • Step Improvement Activities
  • Lifecycle Integration
  • Step Improvement Context
  • Step Improvement Process Summary
  • Reporting & Measurement
  • CSI Methods & Techniques
  • Technology for CSI
  • Reporting, Methods & Technology Summary
  • Organizing for CSI
  • Implementing CSI
  • CSI Technology & Implementation Summary

    • Additional information

    Placing continual service improvement in context to the other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organisational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations.

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    ITIL® INTERMEDIATE LEVEL - CONTINUAL SERVICE IMPROVEMENT (CSI) TRAINING

    Price on request

    The best Management and Information Systems courses

    See all

    See all