ITIL® INTERMEDIATE LEVEL - CONTINUAL SERVICE IMPROVEMENT (CSI) TRAINING & EXAM PACKAGE
Course
Online
Price on request
Description
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Type
Course
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Methodology
Online
Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs,
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Course programme
Additional information
Placing continual service improvement in context to the other ITIL® lifecycle elements.
The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs.
How to implement the organisational and operational changes required for a continual service improvement program.
Technology considerations when designing and implementing CSI plans.
Identifying challenges and risk factors that could affect CSI plans and recommendations.
ITIL® INTERMEDIATE LEVEL - CONTINUAL SERVICE IMPROVEMENT (CSI) TRAINING & EXAM PACKAGE
Price on request