ITIL® Intermediate Level - Service Operation (SO) Exam

Course

In Brighton and Hove

£ 360 VAT inc.

Description

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    Different dates available

Delve into the ITIL® Service Lifecycle learning pathway and sink your teeth into the examination that covers service operation (SO) and how it can benefit a business or organisation and its productivity levels. Demonstrate your knowledge of the core principles that can be found within SO, ensuring that you understand the processes and how they contribute to a smooth service with little to no downtime or technical issues. Be Part of a Fundamental IT Service Nowadays, a fully functioning IT service is a pivotal part of any business and qualified, knowledge-rich IT professionals who know how to operate the service will help to ensure any issues and negative impact is kept to an absolute minimum. Pass this ITIL® Intermediate Level exam today and you could boost your chance of a promotion and be that person in next to no time! Study alongside other Modules Whether you’re planning to complete SO as a standalone unit, or you’re hoping to continue with your study by working through the various modules that can be found within both the Service Lifecycle and Service Capability work streams, our easy to navigate courseware will ensure your learning journey is as smooth as the service that you’ll be able to manage!

Facilities

Location

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Brighton (East Sussex)
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City College Brighton And Hove City College East Campus Wilson Avenue, BN2 5PB

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Different dates availableEnrolment now open
Brighton (East Sussex)
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City Business Skills City College Brighton And Hove Pelham Street, BN1 4FA

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Different dates availableEnrolment now open
Brighton (East Sussex)
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City College Brighton And Hove Stanmer Park Campus Stanmer Park, BN1 9QA

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Brighton (East Sussex)
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City College Brighton And Hove Preston Road Campus Preston Road, BN1 6AF

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Different dates availableEnrolment now open
Brighton (East Sussex)
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City College Brighton And Hove Pelham Street, BN1 4FA

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Different dates availableEnrolment now open
Hove (East Sussex)
The Connaught Centre Connaught Road, BN3 3WB

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See all (6)

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Subjects

  • Planning

Course programme

As one of the units within the Service Lifecycle work stream, passing this exam will contribute 3 credits which can be put towards the minimum 17 that are needed to progress to the next level and complete the MALC module and examination. It is only then that students will be eligible to be awarded ITIL® expert level status. Completing the module and passing this accompanying 90-minute exam will be beneficial to IT professionals within various fields, including operations managers, service desk managers and IT consultants that deal with service operations during their work. It would also be recommended for students who are planning to complete the full Intermediate Level qualification. Areas covered within the exam will reflect some of the core concepts learned in the associated module, which include: Demonstrate a full understanding of the various SO processes, and how they can be integrated into the ITIL® framework.. Get to grips with the principles behind service operations, including the value of the services provided.. Learn about event and incident management to help maintain and restore IT services so that no downtime is experienced.. Manage the technology infrastructure so that IT is an asset, not a hindrance.. Learn how to implement a service desk so that any incidents can be identified and rectified as soon as possible.. Identify some of the challenges and success factors so that ITIL® standards are met upheld..

ITIL® Intermediate Level - Service Operation (SO) Exam

£ 360 VAT inc.