ITIL® Intermediate Level - Service Strategy (SS) Exam

Perfect for IT professionals who are CIOs and senior management, IT operations managers and service managers, the ITIL® Service Strategy exam will help students to increase their experience with IT service strategy, and how it can be used to support other business goals. It is part of the Service Lifecycle category of modules, and is worth three credits which can be contributed to the minimum 17 that students need to progress to the MALC module and examination, before heading for ITIL® expert level status. Key elements of the exam will test a student’s ability to: Understand the key concepts regarding the role of ITIL® service strategy and its implementation.. Take a look at the ITIL® approach to service management in relation to the bigger picture.. Get to grips with some of the basic principles that contribute to good service design, as well as the processes that need to be present to help support and maintain the service strategy.. Use IT frameworks to help with governance and control the impact of service strategy once implemented.. Learn how to build a team of professionals and assign them particular roles, to help implement strategies.. Understand the use of technology such as automation and escalation when implementing strategy.. Follow the appropriate steps needed to ensure the design of, implementation of and the transition between strategies is as honed and effective as possible.. Identify any risks that can ensue, that may prevent a successful strategy deployment, and learn the tools and skills required to resolve them..