ITIL® INTERMEDIATE LEVEL - SERVICE STRATEGY (SS) TRAINING & EXAM PACKAGE

The ITIL® approach to viewing service management as process within a larger system. Service Strategy Principles – the principles behind good service design. Service Strategy Processes – the processes that need to be built in to support and manage the service strategy. Service Strategy, Governance, Architecture and ITSM Implementation Strategies– using IT frameworks to help improve governance and the impact of strategy on other business processes. Organizing for Service Strategy – building the team and assigning roles and responsibilities necessary to implement the strategy. Technology Considerations – using technology to underpin strategy through the use of increased automation and escalation etc. Implementing Service Strategy – designing, implementing and transitioning to a new service strategy. Challenges, Critical Success Factors and Risks– identifying and resolving issues that could prevent successful deployment of the new strategy.