ITIL® Practitioner Certified Training - CPD & IAO Accredited
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
8h
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Duration
Flexible
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Start date
Different dates available
This ITIL® Practitioner Certified Training is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. By taking this course you will e able to use IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement, and more.
Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- Change Management
- IT
- Approach
- Systems
- Accredited
- Communication Training
- Service Management
- ADOPT
- IT Service Management
- Management System
- Adapt & Realize
- OCM & Systems Thinking
- 4Ps
Teachers and trainers (1)
Adams Academy
Instructor
Course programme
COURSE CURRICULUM
Introduction to ITIL Practitioner
Course Introduction
ITSM & Continual Improvement
Learning Objectives
Selecting a Management System
Systems Thinking
The 4Ps
Communication & Management Systems
Organizational Capabilities
Adopt, Adapt & Realize
Outside-in vs Inside-out Thinking
Defining a Service
Metrics & Measurement
Improvement, the Practitioner & CSI
Driving IT Service Management Summary
Course 02 Topic M Checkpoint
Principles & Themes
Learning Objectives
Principles
Themes
Principles & Themes in Practice
Principles & Themes Summary
Checkpoint
Organizational Change Management (OCM)
Learning Objectives
Role & Impact of OCM on Improvement
OCM Activities
OCM & Systems Thinking
OCM Summary
Checkpoint
Effective Communication to enable CSI
Learning Objectives
Value, Importance & Benefit of Good Communication
Principles of Communication
Role of Influence
Communication Summary
Checkpoint
Use Metrics & Measurement
Learning Objectives
CSFs, KPIs & Improvement
Analyze CSFs & KPIs in Context
Assessments
Use Metrics & Measurement Summary
Design a Report
Checkpoint
CSI Approach
Topic A Learning Objectives
It Depends
Approach Deconstructed
Goal Question Metric (GQM) Approach Introduction
CSI Approach Summary
Checkpoint
Integrating CSI with ITIL & Beyond
Learning Objectives
CSI Approach for the ITIL Practitioner
CSI Approach in ITIL
CSI Approach, PRINCE2 & RESILIA
ITIL P- Course 08 Topic E Integrating CSI with ITIL & Beyond Summary
Checkpoint
ITIL® Practitioner Certified Training - CPD & IAO Accredited