ITIL® Practitioner – Video Training Course
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
7h
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The ITIL® Practitioner – Video Training Course will help you improve the efficiency of your IT development operations, team and project management. The video lessons begin with a basic introduction of the responsibilities of a ITIL practitioner, before moving onto key concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), and how best to implement them using the ITIL® system.
Build on your existing project management skills for IT development with this innovative online course. The ITIL® Practitioner – Video Training Course develops your knowledge of the ITIL® methodology, and improves your confidence in its processes to the point where you will be comfortable running IT infrastructure operations and services across all areas of business and industry. You are taught by expert instructors, primarily through video tutorials which explain each advanced function of ITIL® in a user-friendly manner.
Facilities
Location
Start date
Start date
About this course
The ITIL® Practitioner – Video Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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Subjects
- IT Project Management
- Approach
- Project
- Systems
- Project Management
- Communication Training
- Service Management
- ITSM
- Management System
- Continual Improvement
Course programme
Introduction to ITIL Practitioner
- Course Introduction
- Learning Objectives
- Selecting a Management System
- Systems Thinking
- The 4Ps
- Communication & Management Systems
- Organizational Capabilities
- Adopt, Adapt & Realize
- Outside-in vs Inside-out Thinking
- Defining a Service
- Metrics & Measurement
- Improvement, the Practitioner & CSI
- Driving IT Service Management Summary
- Checkpoint
- Learning Objectives
- Principles
- Themes
- Principles & Themes in Practice
- Principles & Themes Summary
- Checkpoint
- Learning Objectives
- Role & Impact of OCM on Improvement
- OCM Activities
- OCM & Systems Thinking
- OCM Summary
- Checkpoint
- Learning Objectives
- Value, Importance & Benefit of Good Communication
- Principles of Communication
- Role of Influence
- Communication Summary
- Checkpoint
- Learning Objectives
- CSFs, KPIs & Improvement
- Analyze CSFs & KPIs in Context
- Assessments
- Use Metrics & Measurement Summary
- Design a Report
- Checkpoint
- Learning Objectives
- It Depends
- Approach Deconstructed
- Goal Question Metric (GQM) Approach Introduction
- CSI Approach Summary
- Checkpoint
- Learning Objectives
- CSI Approach for the ITIL Practitioner
- CSI Approach in ITIL
- CSI Approach, PRINCE2 & RESILIA
- Integrating CSI with ITIL & Beyond Summary
- Checkpoint
- Workbooks – ITIL® Practitioner – Video Training Course
ITIL® Practitioner – Video Training Course