ITIL® Service Capability: Planning, Protection & Optimisation PPO

Global Knowledge UK

Course

In London and Wokingham

£ 1,495 + VAT

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Description

  • Duration

    5 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing t...

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Course programme


Course Code
:

PPO

Objectives

The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®. The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.

The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.

Content


  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization.
  • Capacity management as a capability to realise successful service design.
  • Availability management as a capability to realise successful service design.
  • IT Service Continuity Management as a capability to support overall Business Continuity Management.
  • Information Security Management as part of the overall corporate governance framework.
  • Common Service Operation activities related to Planning, Protection & Optimization.
  • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
  • Planning, Protection & Optimization roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization

See related categories

ITIL® Service Capability: Planning, Protection & Optimisation PPO

£ 1,495 + VAT

The best Management and Information Systems courses

See all

See all