ITIL Service Design Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
ITIL Intermediate Service Design focuses on the design of IT services.
ITIL Intermediate Service Design (SD) is one of five ITIL Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.
The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.
It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.
The Service Design certification can only be taken following an accredited training course.
Who is ITIL Intermediate Service Design for:
ITIL Intermediate Service Design is suitable for IT professionals in positions such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager. It is also relevant to CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, and other IT professionals involved in the design of IT services
What is included in the course?
Accredited ITIL Service Design E-Learning.
Get 90 Days Access.
6 Months Access Available at an Additional Cost.
Official ITIL Exam Voucher (Exam Taken Online);
Study Guides, Quizzes, Sample Exam and more...
Tutor Support.
Entry Requirements
Students wishing to study the Service Transition course should already hold the ITIL Foundation Certificate.
This course comes with a 14 day money back guarantee so enrol today and get started.
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Important information
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Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
ITIL Intermediate Service Transition is suitable for anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support."
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. "
Reviews
Subjects
- Access
- Design
- Technology
- Accredited
- Service Management
Course programme
Course Outline
Course Outline
The course is organised into the following modules:
- Service Design Course Introduction
- Lesson 1 – Foundation Review
- Lesson 2 – Service Management as a Practice
- Lesson 3 – Introduction to Service Design
- Lesson 4 – Service Design Principles
- Lesson 5 – The 5 Design Aspects
- Lesson 6 – Business Service Management and Service Oriented Architecture
- Lesson 7 – Service Catalogue Management
- Lesson 8 – Service Level Management
- Lesson 9 – Capacity Management
- Lesson 10 – Availability Management
- Lesson 11 – IT Service Continuity Management
- Lesson 12 – Information Security Management
- Lesson 13 – Supplier Management
- Lesson 14 – Design Coordination
- Lesson 15 – Service Design Technology Related Activities
- Lesson 16 – Organising for Service Design
- Lesson 17 – Consideration of Technology
- Lesson 18 – Implementation and Improvement
- Lesson 19 – The Sample Exam
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
The course is organised into the following modules:
The course is organised into the following modules:
- Service Design Course Introduction
- Lesson 1 – Foundation Review
- Lesson 2 – Service Management as a Practice
- Lesson 3 – Introduction to Service Design
- Lesson 4 – Service Design Principles
- Lesson 5 – The 5 Design Aspects
- Lesson 6 – Business Service Management and Service Oriented Architecture
- Lesson 7 – Service Catalogue Management
- Lesson 8 – Service Level Management
- Lesson 9 – Capacity Management
- Lesson 10 – Availability Management
- Lesson 11 – IT Service Continuity Management
- Lesson 12 – Information Security Management
- Lesson 13 – Supplier Management
- Lesson 14 – Design Coordination
- Lesson 15 – Service Design Technology Related Activities
- Lesson 16 – Organising for Service Design
- Lesson 17 – Consideration of Technology
- Lesson 18 – Implementation and Improvement
- Lesson 19 – The Sample Exam
Lesson 1
Lesson 2
Lesson 3
Lesson 4
Lesson 5
Lesson 6
Lesson 7
Lesson 8
Lesson 9
Lesson 10
Lesson 11
Lesson 12
Lesson 13
Lesson 14
Lesson 15
Lesson 16
Lesson 17
Lesson 18
Lesson 19
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
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ITIL Service Design Course