ITIL® Service Design – Video Training Course

Understand the ITIL® service design principles
Learn the roles and processes within the design lifecycle
Improve knowledge of service level and catalogue management
Develop awareness of availability, capacity, and continuity planning
Strengthen understanding of information security and risk control
Gain skills to support effective IT service management

The ITIL® Service Design – Video Training Course is ideal for learners who want to improve their understanding of IT service management and develop the skills required to design reliable, secure, and efficient services. It is suitable for IT professionals, service desk staff, system administrators, support technicians, aspiring IT managers, and anyone working in service delivery or operations. This course also supports individuals seeking to advance towards ITSM roles or strengthen their career prospects by gaining recognised service management skills.

Professionals who want to understand how to align IT services with business goals, improve service quality, or contribute more effectively to ITIL® processes will greatly benefit. The course is accessible and requires no prior ITIL® knowledge, making it suitable for beginners while still being valuable for those with existing experience who want to refresh or formalise their learning.

There are no formal entry requirements for the ITIL® Service Design – Video Training Course. The training is open to all learners aged 16 and above, including those who are new to IT service management. To get the most out of the course, a good standard of English is recommended, along with basic numeracy and general IT skills. These will help learners understand key concepts, follow the study materials effectively, and complete the course assessments with confidence. The course is designed to remain accessible while supporting learners in building valuable professional skills.

Upon successful completion of the ITIL® Service Design – Video Training Course, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course stands out for its flexible and accessible approach, allowing learners to study at their own pace and fit learning around personal or professional commitments. All modules are designed by industry experts to ensure they reflect current ITIL® service design best practices. Learners gain practical, career-focused knowledge that can be applied across a wide range of IT service management roles.

The training supports professional development by strengthening analytical, planning, and service management skills that employers value. Completing this course also enhances a CV, helping learners demonstrate an understanding of effective service design and the ability to support improvements within any IT environment.

This course is designed to be accessible to learners of all levels, including complete beginners. The video lessons explain concepts in clear, simple language, helping learners understand the foundations of service design without feeling overwhelmed. While the course covers essential ITIL® principles and processes, it remains structured and easy to follow, making it suitable for anyone who wants to improve their service management knowledge. There is no need for prior ITIL® experience, as each module builds gradually to support confident learning.

Completing this ITIL® service design training helps learners strengthen their IT service management skills and improve their employability in the IT sector. The course supports roles in service delivery, support operations, IT administration, and IT management. By understanding how to design reliable, secure, and efficient services, learners position themselves for career progression and greater responsibility within an organisation. The certification also adds recognised value to a CV, demonstrating commitment to professional development.

Yes, the ITIL® Service Design – Video Training Course is delivered entirely online, giving learners the freedom to study from anywhere and at any time. All lessons, resources, and assessments are available through a self-paced learning platform, allowing learners to progress at a speed that suits their schedule. This flexibility ensures a smooth learning experience for full-time workers, students, or those balancing multiple commitments.