ITIL® Service Design – Video Training Course
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
ITIL® Service Design is a system for designing or updating IT services. This ITIL® service design course will take you through the ITIL® service lifecycle and key processes, ideal for IT professionals studying for their ITIL Service Design (SD) exam.
Through step-by-step video guidance, you will explore the fundamental process for implementing service design, learn how to review service design processes, develop the skills to improve existing IT services, and much more.
By the end of this course, you will be able to identify IT service requirements and assess the risks in service design processes for your organisation. You will also have excellent tech support skills, with the ability to coordinate all activities involved in service design and implementation.
Start training today and become a certified ITIL® expert!
Facilities
Location
Start date
Start date
About this course
Gain a comprehensive understanding of the fundamental principles of service design
Identify the key processes in the ITIL® service lifecycle
Familiarise with technology-related activities and the process for implementing service design
Maintain best practice in regards to service operation and IT service management
Develop the skills and knowledge to identify IT service requirements
Learn about service catalog management, supplier management, capacity management and other key areas of management
Know how to review service design processes and their risks
Develop the expertise to make changes and improvements to existing IT services
This course applies to the following:
IT professionals
Anyone who wishes to learn more about the service design stage of the ITIL Service Lifecycle
Business and organisations who want to the key principles of service design
Those who are studying for their ITIL Service Design (SD) exam
Once you have successfully completed this ITIL service design certification, you will be equipped with the knowledge and skills to take your career in the IT sector to the next level, and excel in the following roles:
Security Administrator
Release Manager
Applications Support
IT Operations Manager
Database Administrator
Network Support
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Design
- Technology
- Service
- Agenda
- Design Principles
- Service Design
- Conventions
- Subsequent
- Design Summary
- Design Activities
Course programme
Course Introduction
- Course Organization
- Course Conventions & Agenda
- Introduction to Service Design
- Service Design Principles
- Service Design Summary
- Introduction to Design Activities
- Aspects of Service Design
- Subsequent Design Activities
- Service Design Activities Summary
- Design Coordination
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- T Service Continuity Management
- Information Security Management
- Supplier Management
- Service Design Processes Summary
- Technology-Related Activities
- Organizing for Service Design
- Implementing Service Design
- Technology, Organization & Implementation Summary
- Workbooks – ITIL® Service Design – Video Training Course
- Mock Exam – ITIL® Service Design – Video Training Course
- Final Exam – ITIL® Service Design – Video Training Course
ITIL® Service Design – Video Training Course