ITIL® Service Lifecycle: Service Design LSD

Global Knowledge UK

Course

In London and Wokingham

£ 950 + VAT

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Description

  • Duration

    3 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)). Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at l...

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Course programme


Course Code
:

LSD

Objectives


  • Obtain knowledge on ITIL® concepts and terminology.
  • Explainthe 5 major elements of Service Design and how this can enhance the quality of IT service management within an organisation.
  • Enable students to understand the concepts, processes, functions and activities involved in Service Design
  • Explain the roles and justify the need of Service Design in the Service Lifecycle.
  • Prepare delegates for the ITIL® Lifecycle examination in Service Design.



Content


  • The main principles and objectives of Service Design
  • Challenges, Critical Success Factors and Risks
  • Organizational issues concerned with Design
  • The five aspects of Service Design – design of the Service Solution, Systems, Technology Architecture, Processes and management systems
  • Technology considerations related to Service Design
  • The activities commonly performed in the Service Design arena
  • Assessing Critical Success Factors and Managing Risk in Service Design


The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Design stage:

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • IT Service Continuity Management


See related categories

ITIL® Service Lifecycle: Service Design LSD

£ 950 + VAT

The best Management and Information Systems courses

See all

See all