ITIL Specialist - Problem Management

This 3-day course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice in Problem Management. This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Problem Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'BCS ITSM Specialist' series. Target Audience: Individuals who require a working knowledge of the industry best practice used in Problem Management and how it may be used to enhance the quality of ITSM within an organisation.IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Problem Management within an ongoing Service Improvement Programme (SIP)Individuals who wish to sit the BCS Specialist Certificate in Problem Management Exam (sat on the last day of the course) This course is for those working or preparing to work in a Problem Management role and/or within a Problem Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners. The purpose of the Specialist qualification in Problem Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment. Learning Objectives The purpose of the Specialist qualification in Problem Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.