ITIL® v2-3 Foundation Conversion

This 1 day course is designed to bring holders of the Foundation Certificate in Service Management v2 up to speed with the changes and enhancements which have been made to the ITIL v3 framework for good practice.

The course covers the new concepts such as the lifecycle approach to the provision of services and what the phases of the lifecycle are, through to the new processes, activities and functions that have been added or incorporated into the framework.

It is designed for those that wish to add the latest version of the framework to their qualifications with the Foundation Bridge Certificate in Service Management v3 examination.

Who Should Attend
Holders of the Version 2 ITIL Foundation certificate who want to understand the differences between version 2 & version 3 and using this knowledge upgrade their Foundation qualification to reflect Version 3 competency.

Pre-requisites
ITIL Foundation Certificate in IT Service Management – Version 2

Additional Costs
Prices shown are excluding VAT. There is an additional Exam Fee of £60 for the ISEB ITIL v2-v3 Foundation Bridging examination.

COURSE TOPICS

INTRODUCTION
Service Management as a Practice.
What is a Service?
What is Service Management?

THE SERVICE LIFECYCLE
Understanding the Service Lifecycle. Understanding the key objectives and business value for each phase in the Service Lifecycle.

KEY CONCEPTS
Understanding key concepts and technical terms employed within the IT Service Management discipline.

SERVICE STRATEGY
What is Service Strategy. 3 types of Service Providers.

SERVICE DESIGN
Designing for the 4 P’s The 5 Major Aspects of Service Design. The 7 Sourcing Approaches.

SERVICE TRANSITION
The service V model

SERVICE OPERATION
The polarised requirements of Service Operation e.g. stability versus responsiveness The importance of communication

CONTINUAL SERVICE IMPROVEMENT
The PDCA and CSI models
The importance of measurements and Governance

PROFESSIONAL QUALIFICATION
This course provides delegates with an opportunity to gain the recognised entry-level professional qualification in ITIL V3 Service Management.