ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
18h
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Duration
Flexible
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Start date
Different dates available
IT field is an integral and inseparable part of today’s business world. The use of IT to meet the business goals is not new rather mandatory. As a result, proper IT knowledge for obtaining the business goal is a must. With the help of ITIL (Information Technology Infrastructure Library) knowledge, you can able to fulfil the business goals. The ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course course includes all the essential techniques to master the ITIL concepts.
Simply, ITIL refers to the approach of IT management that guides an institution to design, implement, operate and maintain IT service with the needs of the business. The course is divided into three parts – ITIL® Orientation, Foundation and Practitioner. The Orientation course explains the ITIL’s life-cycle approach to IT service management with an especial focus on the importance of ITIL for project management. On the other hand, the ITIL Foundation deals with the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, and the seven-step improvement process.
Finally, the ITIL Practitioner video course gives a finishing touch of your ITIL knowledge with the advanced skills of ITIL. The course helps you to adopt and adapt the ITIL framework to support your business’ goals.
Important information
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About this course
Our ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
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Subjects
- Approach
- Design
- Systems
- Communication Training
- Service Management
- Service Strategy
- Service Transition
- ITSM
- CSI Approach
- Service Operation
- Integrating CSI with ITIL & Beyond
- Organizational Change Management (OCM)
- Effective Communication to enable CSI
Teachers and trainers (1)
John Adams John
Instructor
Course programme
COURSE CURRICULUM
Module: 01
ITIL’s Lifecycle Approach to IT Service Management
- Introduction to IT Service Management – The Continual Improvement of IT Services
- Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
- Service Strategy – Service Value Planned
- Service Design – Service Value Modeled
- Service Transition – Service Value Implemented
- Service Operation – Service Value Delivered & Supported
- Continual Service Improvement – Sustaining Service Value
- ITIL Orientation Summary
Module: 02
Course Introduction
- Course Organization
- Course Conventions
Introduction to ITSM
- ITSM as a Practice
- ITSM Lifecycle
- ITSM Summary
Continual Service Improvement
- CSI Introduction
- Step Improvement Process
- CSI Summary
Service Operation
- Introduction to Service Operation
- Service Operation Processes
- Service Operation Functions
- Service Operation Summary
Service Transition
- Introduction to Service Transition
- Service Transition Processes
- Summary of Service Transition
Service Design
- Service Design Introduction
- Service Design Processes
- Service Design Summary
Service Strategy
- Service Strategy Introduction
- Service Strategy Activities
- Service Strategy Summary
Module: 03
Introduction to ITIL Practitioner
- Course Introduction
ITSM & Continual Improvement
- Learning Objectives
- Selecting a Management System
- Systems Thinking
- The 4Ps
- Communication & Management Systems
- Organizational Capabilities
- Adopt, Adapt & Realize
- Outside-in vs Inside-out Thinking
- Defining a Service
- Metrics & Measurement
- Improvement, the Practitioner & CSI
- Driving IT Service Management Summary
- Checkpoint
Principles & Themes
- Learning Objectives
- Principles
- Themes
- Principles & Themes in Practice
- Principles & Themes Summary
- Checkpoint
Organizational Change Management (OCM)
- Learning Objectives
- Role & Impact of OCM on Improvement
- OCM Activities
- OCM & Systems Thinking
- OCM Summary
- Checkpoint
Effective Communication to enable CSI
- Learning Objectives
- Value, Importance & Benefit of Good Communication
- Principles of Communication
- Role of Influence
- Communication Summary
- Checkpoint
Use Metrics & Measurement
- Learning Objectives
- CSFs, KPIs & Improvement
- Analyze CSFs & KPIs in Context
- Assessments
- Use Metrics & Measurement Summary
- Design a Report
- Checkpoint
CSI Approach
- Learning Objectives
- It Depends
- Approach Deconstructed
- Goal Question Metric (GQM) Approach Introduction
- CSI Approach Summary
- Checkpoint
Integrating CSI with ITIL & Beyond
- Learning Objectives
- CSI Approach for the ITIL Practitioner
- CSI Approach in ITIL
- CSI Approach, PRINCE2 & RESILIA
- Integrating CSI with ITIL & Beyond Summary
- Checkpoint
ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course