Letter Writing and Email

Letter Writting & Email - Create a Professional Impression

CPD 6 hours ALSO AVAILIABLE ON YOUR PREMISES

Who should attend:

Anyone at any level in the organisation who writes letters that reflect the firms professionalism.

Aim of the course:

A full day course teaching you techniques for ensuring your letters are clear, concise, convey the intended meaning and create a professional impression.

Course content:

Throughout this course participants will actually practise the techniques discussed in order that they have mastered these when they leave.

The course looks at 3 areas, writing with clarity, ensuring the content is technically correct, writing in the style that is most appropriate for your firm and your clients.

2. QUALITY

• Grammar – common errors "Letter writing in teams was very
• Apostrophes - the 4 situations you need to know informative"
• Tabulation - 2 types Jodie C., Octavia Housing And Care
• Using colons and semi-colons correctly

3. STYLE

• Special techniques for dealing with complaints "Very good all over"
• Active and Passive expressions to create the appropriate tone Adam S., Intrust Ltd
• Mentioning ‘Benefits’ or ‘Features’ of your organisation
• Writing all letters so as to create a positive impression

"I have gone home feeling, I learnt a lot and much more confident with my grammatical work for letters and reports" Henrietta P., Tag Heuer

In addition to course notes delegates will receive a "wallchart" checklist to remind them of the key points.

Trainer: Geoff Wood BSc ACA

Dates: 13 Feb 2009 11 May 2009 05 Aug 2009 14 Aug 2009 16 Dec 2009

Time: 9.30 - 5.00

Location: 100a Chalk Farm Road, London NW1 8EH

Fee: £290 + VAT or 4 'Block Booking Places' (from £212 + VAT)

"The course covered every point that I needed to learn about letter writing" Vangie O., Pontifical Mission Society (Charity)

"Excellent" Mahesh S., Charterhouse (Accountants)

"Really useful, learnt a lot" Cheryl H., Adler Shine LLP (Accountants

CONTACT DETAILS AND BOOKING FORM OVERLEAF