Level 2 Certificate in Call Centre & Customer Service Training
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Class hours
9h
-
Duration
Flexible
-
Start date
Different dates available
-
Online campus
Yes
-
Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.
Providing excellent customer service can help your business to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
Reviews
Subjects
- Call Centre
- Customer Service
- Benchmarking
- Writing
- Goal Setting
- Phone Etiquette
- Tools
- Types of Questions
- Speaking Like a Star
- Key Steps
Teachers and trainers (1)
Alpha Academy
Instructor
Course programme
COURSE CURRICULUM
Call Centre & Customer Service Training Course
- Module One – Getting Started
- Module Two – The Basics (I)
- Module Three – The Basics (II)
- Module Four – Phone Etiquette
- Module Five – Tools
- Module Six – Speaking Like a Star
- Module Seven – Types of Questions
- Module Eight – Bench marking
- Module Nine – Goal Setting
- Module Ten – Key Steps
- Module Eleven – Closing
- Module Twelve – Wrapping Up
Activities
- Call Centre & Customer Service Training Course- Activities
- Recommended Reading : Level 2 Certificate in Call Centre & Customer Service Training
- Mock Exam – Level 2 Certificate in Call Centre & Customer Service Training
- Final Exam – Level 2 Certificate in Call Centre & Customer Service Training
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Level 2 Certificate in Call Centre & Customer Service Training