Level 2 NVQ Certificate in Tourism Services
A Level
In Sketty
Description
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Type
A Level
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Location
Sketty (Wales)
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Start date
Different dates available
Course Overview:
This qualification is ideal if you want to gain a qualification which recognises and confirms your skills and competence in a range of leisure or and tourism related services or if you are aspiring to progress to a supervisory or team leading role in the future.
Facilities
Location
Start date
Start date
About this course
Entry Requirements:
Learners will be expected to possess a sound knowledge and experience of travel and tourism related services.
The City & Guilds Level 2 Level 2 NVQ Certificate in Tourism services is aimed at those:
performing daily tasks in leisure and tourism services and wish to develop and enhance their skills and knowledge further.
already working in a tourism related role including visitor services, customer care, tour guiding or holiday repping within an organisation.
Reviews
Subjects
- Travel Tourism
- Tourism
- Travel and Tourism
Course programme
Course Delivery:
The NVQ offers a wide range of job-specific units including:
Mandatory Units:
· Give customers a positive impression of yourself and your organisation
· Develop and maintain your effectiveness at work in a travel and tourism environment
· Ensure responsibility for actions to reduce risks to health and safety
Optional Units:
· Process travel and tourism services payments
· Set up and maintain promotional displays
· Sell tourism-related products and services
· Identify and provide tourism-related information and advice
· Collect and maintain tourism information and data
· Process tourism bookings
· Assist with travel and tourism problems and emergencies
· Lead people on a guided tour
· Present a commentary for a guided tour
· Display stock and materials
· Resolve customer service problems
· Build and maintain relationships with customers not present
· Research travel and destination information
· Build and maintain face-to-face relationships with customers
· Build and maintain customers’ profiles
Level 2 NVQ Certificate in Tourism Services