Level 2 NVQ Diploma in Travel Services

Course Delivery:

The NVQ offers a wide range of job-specific units including:


· Give customers a positive impression of yourself and your organisation
· Develop and maintain your effectiveness at work in a travel and tourism environment

· Ensure responsibility for actions to reduce risks to health and safety
· Help customers to choose and book travel services
· Arrange non multi-sector air travel
· Process travel and tourism services payments
· Assist customers prior to and after travelling
· Set up and maintain promotional displays
· Sell tourism-related products and services
· Identify and provide tourism-related information and advice
· Collect and maintain tourism information and data
· Process travel services bookings
· Assist with travel and tourism problems and emergencies
· Plan and conduct welcoming events
· Lead people on a guided tour
· Present a commentary for a guided tour
· Assist with transfers
· Resolve customer service problems
· Prepare and maintain holiday accommodation
· Build and maintain relationships with customers not present
· Research travel and destination information
· Arrange travel itineraries
· Build and maintain face-to-face relationships with customers
· Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector
· Complete foreign exchange transactions
· Obtain and analyse customer feedback