Mac OS X Support Essentials 10.6

Mac OS X 10.6 (Snow Leopard) Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?
• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:

• Basic Mac OS X knowledge
• Basic troubleshooting experience

Apple Certified Support Professional exam

The Apple Certified Support Professional (ACSP) 10.6 certification is granted on successful completion of the Mac OS X Support Essentials v10.6 exam.

This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC).