Mac OSX Support Essentials (Snow 101)

Delivery method
Classroom based, maximum 5 delegates

Course description
[b]Introduction[/b]
• The certification process Installation
• Prepare and partition the drive
• Install Mac OS X
• Verifying a successful installation
• Configure Mac OS X with the

[b]Setup Assistant[/b]
• Use Software Updater and Installer
• Tips and tricks for troubleshooting installation problems

[b]User accounts[/b]
• Create and manage user accounts
• Create and manage administrator accounts
• Locate directory attributes
• Security, Keychain and FileVault

[b]Command line and automation[/b]
• Command line essentials including navigation and file manipulation
• Basic scripting and automation using the shell
• Automator and Applescript

[b]File Systems[/b]
• File systems supported by OS X
• File and Directory ownership and permissions
• Disk utility and file repair
• Using the Command Line for file navigation

[b]File Management[/b]
• The Root volume
• File system layout
• Preferences
• Frameworks
• File types unique to Mac OS X (ie: resource forks and packages)
• Using Spotlight
• File archives
• Disk images
• Archiving and restoring data with Time Machine
• Managing backup data
• How to access the data outside of Time Machine

Suitable for
An Apple authorised course designed to provide an in-depth exploration of troubleshooting in Mac OS X. The course also outlines the best methods for effectively supporting users of Mac OS X.

Requirements
You should be a competent Macintosh or Windows user with some basic troubleshooting experience.