Maintaining and Troubleshooting Windows Vista Computers
Course
In Birmingham and London
Description
-
Type
Course
-
Location
-
Duration
3 Days
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain.
Facilities
Location
Start date
Start date
Start date
Reviews
Course programme
Lessons
- Overview of a Troubleshooting Methodology
- Overview of Troubleshooting Stages
- Troubleshooting Component Areas
- Obtaining Information Remotely from Windows Vista
- Using the System Information Tool Remotely
- Identify the users of the troubleshooting methodology
- Identify the most important troubleshooting component areas
- Determine which issues directly affect the troubleshooting process
Lessons
- Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with Windows RE
- Troubleshooting Operating System Services
- Gathering System Information and Developing a Plan of Action
- Implementing the Proposed Plan of Action
- Clean-Booting Windows Vista
- Identify the available recovery options in Windows Vista
- Determine the capabilities of each recovery option
- Troubleshoot operating system services
Lessons
- Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Printing in Windows Vista
- Troubleshooting Microsoft BitLocker Protected Computers
- Gathering Customer Information and Developing a Plan of Action
- Resolving Printing Problems
- Checking for Signed Device Drivers
- Identify basic types of hardware-related troubleshooting problems
- Determine which problems are related to hardware failures
- Determine which problems are caused by device drivers
- Identify recovery options for computers that are protected by BitLocker
Lessons
- Determining Network Settings
- Troubleshooting Network Connections
- Gathering Customer Information
- Gathering Relevant Computer Information
- Resolving the Proble
- Obtain information to help in network troubleshooting
- Explain how you can use the Network Diagnostics Framework to troubleshoot network problems
- Identify solutions to common network problems
Lessons
- Overview of User Account Control
- Troubleshooting User Account Control
- Implementing Windows Firewall
- Implementing Windows Defender
- Gathering Customer and System Information and Developing a Plan of Action
- Implementing a Plan of Action
- Additional Security Checks
- Explain the User Account Control architecture
- Apply best practices for working with User Account Control
- Troubleshoot User Account Control-related problems
- Troubleshoot issues related to Windows Firewall
- Configure Windows Firewall by using Group Policy
- Troubleshoot issues related to Windows Defender
- Configure Windows Defender
Lessons
- Windows Application Troubleshooting
- Web Application Troubleshooting
- Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
- Implementing a Plan of Action
- Troubleshoot Windows application problems
- Troubleshooting Web application problems
Lessons
- Maintaining Windows Vista
- Optimizing Windows Vista Performance
- Monitoring Windows Vista
- Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
- Implementing a Plan of Action
- View and Interpret Reports in Performance Monitor
- Identify Windows Vista maintenance tasks
- Identify Windows Vista optimization tools
- Explain the Windows Vista monitoring process
Maintaining and Troubleshooting Windows Vista Computers