Maintaining and Troubleshooting Windows Vista Computers

Target Audience
This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It is designed for experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues.

Pre-Requisites
Before attending this course, students must have the following pre-requisites:Experience supporting previous versions of the Windows operating system.Familiarity with an IT helpdesk ticketing system.Basic TCP/IP knowledge.Basic Windows and Active Directory knowledge.It is recommended, but not required, that students have completed Courses 5115 and 5116.

Purpose
After completing this course, students will be able to plan and apply a troubleshooting methodology for their own organisation; describe how the Windows Vista platform helps address troubleshooting requirements for the important technical areas; identify the most appropriate method to troubleshoot Windows Vista computers; identify Windows Vista tools that can be used to help in the troubleshooting process; identify important maintenance tools that will be used as part of IT operations for their organisations; describe how monitoring and optimization tools in Windows Vista can be used to assist in the troubleshooting and keep the computer performing optimally.

Course outline

1. A Troubleshooting Methodology
2. Troubleshooting Operating Systems
3. Troubleshooting Hardware
4. Troubleshooting Networks
5. Troubleshooting Security Issues
6. Troubleshooting Applications
7. Maintaining and Optimizing Windows Vista

Module 1:A Troubleshooting Methodology

• This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
• Overview of a Troubleshooting Methodology
• Overview of Troubleshooting Stages
• Troubleshooting Component Areas
• Lab: Preparing for Remote Troubleshooting

• Describe what a troubleshooting methodology is and its role in an enterprise.
  
• Identify the users of the troubleshooting methodology.
  
• Identify the most important troubleshooting component areas.
  
• Determine issues that directly affect the troubleshooting process.
  

Module 2:Troubleshooting Operating Systems

• This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with WinRE
• Troubleshooting Operating System Services
• Lab: Troubleshooting the Operating System

• Identify the available recovery options in Windows Vista.
  
• Determine the capabilities of each recovery option.
  
• Troubleshoot operating system services.
  

Module 3:Troubleshooting Hardware

• This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Print Devices
• Troubleshooting BitLocker Protected Computers
• Lab : Troubleshooting Hardware

• Identify basic types of hardware related troubleshooting problems.
  
• Determine problems related to hardware failures.
  
• Determine problems that are caused by device drivers.
  
• Identify the recovery options for computers protected by BitLocker.
  

Module 4:Troubleshooting Networks

• This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
• Determining Network Settings
• How to Troubleshoot Network Connections
• Lab : Troubleshooting Networks

• Obtain information to help in the network troubleshooting process.
  
• Explain how to use Network Diagnostics Framework to troubleshoot network problems.
  
• Identify the solutions to common network problems.
  

Module 5:Troubleshooting Security Issues

• After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.
• Overview of User Account Control
• Troubleshooting User Account Control
• Troubleshooting Windows Firewall
• Troubleshooting Windows Defender
• Lab : Troubleshooting Security Related Issues

• Explain the UAC architecture.
  
• Apply best practices for working with UAC.
  
• Troubleshoot UAC related problems.
  
• Troubleshoot Windows Firewall related issues.
  
• Configure Windows Firewall via group policy.
  
• Troubleshoot Windows Defender related issues.
  
• Configure Windows Defender by using group policy.
  

Module 6:Troubleshooting Applications

• After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.
• Overview of Application Troubleshooting
• Web Application Troubleshooting
• Lab : Troubleshooting Applications

• Troubleshoot Windows application problems.
  
• Troubleshooting Web application problems.
  

Module 7:Maintaining and Optimizing Windows Vista

• After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
• Maintaining Windows Vista
• Optimizing Windows Vistas Performance
• Monitoring Windows Vista
• Lab : Maintaining and Optimizing Windows Vista

• Identify Windows Vista maintenance tasks.
  
• Identify Windows Vista optimization tools.
  
• Explain the Windows Vista monitoring process.