Making Dealing with Difficult People Easier

Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Wealth?

Then this “Dealing with Difficult People Made Easier” workshop is designed for you

Discover how to stop these people holding back your business, professional or personal life.

Take away tools and strategies that will help you:

· get the best out of your team and your colleagues

· improve client relationships,

· make selling easier

· make your personal life a joy

· and your career or business more rewarding

Among many other things you’ll discover how to:

§ Recognise classic types of difficult people and strategies for handling them

§ Resolve conflict and create win-win outcomes

§ Prepare for challenging situations and avoid escalating them further

§ Develop rapport quickly and easily

§ Deliver difficult feedback confidently and skilfully

§ Read special clues in the body language, voice tones and words people use

§ Learn assertive skills and behaviours – avoid aggressive or passive ones

100% Money Back Guarantee

If by the end of the work you feel your knowledge about how to deal with difficult people has not improved, I will refund your money in full. All I ask is that you return the workshop materials.

Where’s the venue?

St John’s Innovation Centre – Milton Road, Cambridge

What time and date?

9 a.m. – 12.30 p.m. or 1.30 – 5.00pm on Wednesday 24th March

9 a.m. – 12.30 or 1.30 – 5 pm on Wednesday 14th April

So what is your investment to attend?

Because I feel strongly about sharing the tools to create win-win relationships, you can secure your seat for just £147 + VAT

Early bird price of £107 + VAT, if you book before Wednesday 17th March.

You can bring an additional team member from your business (or a guest who is not on my mailing list – perhaps that difficult person J) for £97 + VAT per person.

Places are limited to 4 per session so hurry and book yours!

How do I book?

Call Madeleine Morgan on 01223 426392 or email to confirm your booking or find out more.

“Thanks for making it so useful, informative and lively.” Vicky Faupel, Cambridge Network

“Madeleine is an exceptional coach and trainer.

Over the years, I have received coaching from some of the biggest names in business and personal development. In my estimation she is up there with the big boys.”

Ben Green, Marketing Manager

“I found the workshop very interesting and motivational. I’ve got more tools to create something better than compromise or win-lose situations. I can create win-win outcomes.”

Justine Fairweather, Credit Controller, UK Fixings