Management Skills Beyond the Basics

COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 9 modules

COURSE AIMS

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.

TARGET AUDIENCE

Managers and supervisors, present and aspiring, with an undersanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.

Want to see prices and options for delivery of your training?

See Your OptionsMODULE 1: Course IntroductionTopics covered:

• Knowledge Skills Checklist

MODULE 2: DelegationLearning outcomes: Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.Topics covered:

• What is Delegation?
• The Five Levels of Delegation
• Five Steps to Delegation
• When Delegation is not Possible
• Delegation - Benefits and Barriers
• Delegation Process

MODULE 3: CommunicationLearning outcomes: Recognise the benefits of good communication skills, understand the benefits and identify the barriers.Topics covered:

• What is Communication?
• Benefits of Good Communication Skills
• Why Communication Goes Wrong
• Communication Methods

MODULE 4: Assertiveness, Aggressiveness and PassivityLearning outcomes: Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.Topics covered:

• What is Assertiveness?
• What is Aggressiveness?
• What is Passivity?
• Assertiveness - the 3 Steps
• Assertiveness Practice

MODULE 5: Giving FeedbackLearning outcomes: Be able to plan and evaluate feedback, using it as part of the performance management process.Topics covered:

• Feedback - the EEC Model
• Receiving Feedback
• Feedback Exercises

MODULE 6: Performance CounsellingLearning outcomes: Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.Topics covered:

• The Performance Counselling (P.C.) Meeting
• Performance Counselling Meeting: Preparation
• Conducting the Performance Counselling Meeting
• Performance Counselling Meeting Process
• Exercise: Friday The 13th!
• Factors to Consider Before Implementing Disciplinary Procedure

MODULE 7: Dealing With Difficult Situations: Case StudiesLearning outcomes: Use case studies to analyse difficult situations and learn how to manage them effectively.Topics covered:

• New Manager
• Romance in the Office
• Sloppy Work
• Unacceptable Banter
• Resistance to Change
• Dealing with Body Odour
• Clumsy Management

MODULE 8: Practical Ideas to Develop Your Management SkillsLearning outcomes: Recognise where to go to research and plan for your continuing professional development.Topics covered:

• Developing your Knowledge / Experience
• Developing your Skills / Competencies
• Developing your Attitude

MODULE 9: Your Personal Action Plan