The Manager: Management and Leadership Development Programme

COURSE CURRICULUM

Management and Leadership Development

Module One: Getting Started

• Workshop Objectives

Module Two: Grooming a New Manager

• Set Specific Goals
• Authority (What They Can and Can’t Do)
• Create a Shared Vision
• The More They Learn, the More Responsibility They Get
• Case Study

Module Three: Coaching and Mentoring (I)

• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticize in Private
• Make Sure Your Door is Always Open
• Case Study

Module Four: Coaching and Mentoring (II)

• Offer Advice, Not the Solution
• Create a Supportive Environment
• Build Ownership360 Degree Feedback
• Case Study

Module Five: Measuring Performance

• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Case Study

Module Six: Motivating Managers

• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Case Study

Module Seven: Signs of Poor Management

• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Case Study

Module Eight: Trust Your Team of Managers

• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, But Verify
• Case Study

Module Nine: When an Employee Complains About Their Manager

• Keep the Information Confidential
• Gather Information from Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Case Study

Module Ten: When Do You Step In?

• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Case Study

Module Eleven: Remember These Basic Qualities

• Express Confidence in Their Abilities
• Practice What You Preach
• Have an Open Door
• Their Success is Your Success
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise

Business Management

• Designing Your Organizational Structure
• Introduction to Operations Management
• Understanding Financial Terms
• Getting the Right People in Place
• Getting Your Product Together
• Building a Corporate Brand
• Marketing Your Product
• Selling Your Product
• Planning for the Future
• Goal Setting and Goal Getting
• Succession Planning 101
• Managing Your Money
• Ethics 101
• Building a Strong Customer Care Team
• Training Employees for Success
• Leadership Essentials

Business Leadership

• About the Learning Organization
• Achieving Personal Mastery
• Analyzing Our Mental Models
• Achieving a Shared Vision
• Team Learning
• Systems Thinking
• Five Practices
• Building Trust
• Managing Change
• Managers vs. Leaders
• Influence Strategies
• Managing Relationships
• Strategic Planning
• Doing Delegation Right
• Criteria for Useful Feedback
• Feedback Techniques
• Mastering Your Body Language
• Meeting Management
• Pumping up a Presentation

Employee Accountability

• Defining Accountability
• Creating an Accountable Organization
• Setting Goals and Expectations
• Doing Delegation Right
• Offering Feedback