The Masterclass for Executive Secretaries and PAs

The role is also evolving into new areas as expectations and demands change as we move further into the 21st Century.

This Masterclass is about how to be an effective executive secretary/PA; through skill enhancement.

Delegates will discuss how to:
• Enhance their skills to enable them to work at a higher level;
• Appreciate the value and importance of their role;
• Understand their business in order to work effectively;
• Use communication skills to their advantage and to the benefit of their organisation;
• Develop their interpersonal skills to improve their working practice

The approach of this masterclass will be interactive and discussion based, but also challenging, giving delegates the opportunity to share their issues with the group. Delegates will learn through undertaking personal and group activities, practical exercises and debate of real life case studies and situations.

Delegates should be prepared to talk in depth about their role and to work with others to produce plans for the future.