MBA IN HOTEL MANAGEMENT

(MBA IN HOTEL MANAGEMENT) FIRST SEMESTER S.No. Paper Code Name of Papers M.M.(T./S./P.) 1. MBAHM-011 Principles & Practices of Management 70+30 2. MBAHM-012 Organizational Behaviour 70+30 3. MBAHM-013 Accommodation Management-I 70+30 4. MBAHM-014 Food & Beverage Management-I 70+30 5. MBAHM-015 Food Science, Nutrition & Dietetics Management 70+30 6. MBAHM-016 Communication & Soft Skills 70+30 7. MBAHM-017 Practical 100 SECOND SEMESTER S.No. Paper Code Name of Papers M.M.(T./S./P.) 1. MBAHM-021 Human Resource Management 70+30 2. MBAHM-022 Marketing Management 70+30 3. MBAHM-023 Accommodation Management-II 70+30 4. MBAHM-024 Food & Beverage Management-II 70+30 5. MBAHM-025 French for Hotel Management 70+30 6. MBAHM-026 Workshop on Executive Communication 70+30 7. MBAHM-027 Practical 100 THIRD SEMESTER S.No. Paper Code Name of Papers M.M.(T./S./P.) 1. MBAHM-031 Applied Operations Research 70+30 2. MBAHM-032 Financial Management 70+30 3. MBAHM-033 Facilities Design & Management 70+30 4. MBAHM-034 Hospitality Law 70+30 5. MBAHM-035 Hospitality Marketing & Sales 70+30 6. MBAHM-036 Fundamentals of Tourism & Tourism Products 70+30 7. MBAHM-037 Practical 100 FORTH SEMESTER S.No. Paper Code Name of Papers M.M.(T./S./P.) 1. MBAHM-041 Strategic Management 70+30 2. MBAHM-042 MIS 70+30 3. MBAHM-043 Practical in MIS 100 4. MBAHM-044 Final Research Project & Viva Voce 200 *** 3 Details of Syllabus FIRST SEMESTER MBAHM-011- PRINCIPLES & PRACTICES OF MANAGEMENT UNIT-I .. Definition, nature, purpose and scope of management. .. Functions of a manager, an overview of planning, organizing and controlling. .. Ethics in managing and social responsibility of managers. UNIT-II .. Evolution of management thought - Contributions made by Taylor, Gantt, Gilbreth, Fayol, Weber, Elton Mayo, Chester Bernard, Maslow, Hertzberg, Likert and McGregor. .. Management Science, Operations Research/Mathematical School/ Decision Theory approach. .. Systems Approach: Key concepts in systems - Closed system versus open system, Subsystems, System Boundary. .. McKinsey’s 7-S Approach. UNIT-III .. Planning: Types of plans, steps in planning, and process of planning. Nature of objectives, setting objectives. .. Concept and process of Managing by Objectives. .. Nature and purpose of strategies and policies. .. Strategic planning process. .. SWOT analysis, Portfolio matrix, premising and forecasting. UNIT-IV .. Decision-Making: Importance and steps in Decision Making; Traditional approaches to Decision making; Decision making under certainty - programmed decisions; Introduction to decision-making under uncertainty, non- programmed decisions; decision tree; group-aided decisions; Brain storming; Creativity - creative problem solving. .. Organizing: Concept of organization, process of organizing, bases of departmentalization .. Authority & power - concept & distinction .. Line & Staff concept; problems of use of staff & ways to avoid line-staff conflict, .. Delegation - concept of delegation; elements of delegation - authority, responsibility, 4 accountability. Reasons for failure of delegation & how to make delegation effective. .. Decentralization - concept, reasons for decentralization and types (or methods) of decentralization. .. Span of Management – concept, early ideas on span of management, factors determining effective span-situational approach. UNIT-V .. Coordination- Concept and importance of coordination; factors which make coordination difficult; techniques or methods to ensure effective coordination. .. Control: Concept, planning-control relationship, process of control -setting objectives, establishing standards, measuring performance, correcting deviations. .. Human response to control. Dimensions or Types of Control – (a) Feed forward control (b) .. Concurrent Control (Real Time Information & Control), (c) Feedback Control v) Techniques of Control - Brief review of Traditional Techniques & Modern Techniques of Control. .. Comparative study: Comparative study of main features of Japanese Management and Z-culture of American Companies. Suggested Readings: Principles and Practices of management - Shejwalkar Essential of management - Koontz H and Weitrich Principles and Practices of Management - T. N. Chabra *** MBAHM-012- ORGANISATIONAL BEHAVIOUR UNIT-I .. Organizational Behavior - What managers do, definition of OB, contributing discipline to OB, challenges and opportunities for OB. .. Foundations of Individual behaviour - biographical characteristics, ability, and learning. .. Values, Attitudes and Job satisfaction. .. Personality and Emotions .. Perception. UNIT-II .. Motivation - Concept, Theories of Maslow, Herzberg, McCelland, Porter & Lawler Model, Application of Motivation concept. .. Foundations of Group Behavior - Group formation, development and structure, group 5 processes, group decision – making techniques, work teams. .. Interpersonal Skill - Transactional analysis, Life Positions, Johari Window. .. Leadership: Concept, theories, Styles and their application. UNIT-III .. Power and politics in organization .. Conflict Management, Stress Management, Crisis Management .. Organisational Change & Development, innovation, creating learning organization .. Organisational Culture .. Organisational Effectiveness. Suggested Readings: Organisational Behavior - Stephen Robbins Organisational Behaviour - Keith & Davis Organisational Behaviour - Fred and Luthans Organisational Behaviour - K. Ashwatthapa. *** MBAHM-013- ACCOMMODATION MANAGEMENT-I UNIT-I Introduction to Hotel Industry .. A brief history of hotels – India & Abroad .. Classification & Categorization of hotels .. Types& Organization Structure of a Hotels .. Meaning, Definition & Importance of Rooms Division .. Organizational Structure of Rooms Division .. Job Description & Job Specifications of Rooms Division staff. .. Inter departmental Communication.