Medical Secretary Online Diploma - CPD Certified

Module 1

Introduction, Job Role and Responsibilities

Objectives

Who is a medical secretary?
Job role and duties
Overview of attributes and skills
Job profile
Plus much more...
Module 2

How to manage Appointment Scheduling

Objectives

Why appointment scheduling is crucial to medical offices
Guidelines for successful appointment scheduling
Tips and strategies to make appointments for new patents and established patients
Types of appointment reminders
Plus much more...
Module 3

Filing Systems in Medical Offices

Objectives

Importance of filing in medical offices
Effects of using an unreliable or inefficient filing system
Guidelines to set up a medical filing system
Alphabetic, numeric and geographical filing systems
Plus much more...
Module 4

Patient Confidentiality in the Healthcare Industry

Objectives

Importance of patient confidentiality
The concept of patient confidentiality and what it entails
Difference between patient privacy and confidentiality
Factors that increase breach of confidentiality in a medical office
Plus much more...
Module 5

Definition, Purpose and Benefits of Medical Records

Objectives

Importance of medical records
Form and content
Guidelines to create medical records
Difference between medical records and health records
Plus much more...
Module 6

Understanding Medical Terminology and Jargon

Objectives

What is medical terminology?
Importance of medical terminology for non-clinical staff
Pathology and X-rays
Important medical terms that you should be familiar with
Plus much more...
Module 7

Information Technology and Computer Usage in Healthcare Administration

Objectives

Understanding the basic operation of a computer
Electronic prescriptions
Patient Registration
Patient Administration system
Plus much more...
Module 8

Information Technology and Computers

Objectives

Importance of information technology and software in the healthcare industry
Basic components of a computer workstation
Computer applications for non-clinical staff
Word processing, spreadsheets, internet and intranet
Plus much more...
Module 9

Medical Records Management

Objectives

Medical records in clinics and hospitals
Types of physical filing systems for medical files
Guidelines for good record keeping
Tips to maintain paper medical records
Plus much more...
Module 10

Health and Safety in a Healthcare Setting

Objectives

Importance of health and safety in the healthcare sector
Types of risks and hazards
Guidelines and tips to reduce hazards
Clinical waste disposal
Plus much more...
Module 11

Supplies and Inventory Management and Administration

Objectives

Definition of inventory
Manual inventory systems for smaller medical offices
Tips for medical inventory management
Different types of medical inventory
Plus much more...
Module 12

Communication Skills in a Medical Office

Objectives

Greeting new and established patients
Etiquette in the reception area; patient information booklets
Managing incoming and outgoing telephone calls
Managing incoming and outgoing correspondence
Plus much more...
Module 13

Communication Skills in a Medical Office Part II

Objectives

Nonverbal communication and body language (kinesics)
Facial PRICE_TOTAL_WITH_PROMOions, gestures, posture and eye contact
Professional dress code in medical offices
Cross-cultural capabilities and communication skills
Plus much more...
Module 14

Law, Medical Services and Ethics

Objectives

History of medical ethics
Importance and relevance of medical ethics
Principles and aspects of medical ethics
Regulatory bodies that govern medical ethics
Plus much more...
Module 15

Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration

Objectives

Medical coding and billing process
Patient check-in
Medical coding procedures
Patient checkout
Plus much more...
Module 16

Career Information and Prospects

Objectives

Review of duties and skills required
Education, training and development
Job prospects and hours of work
Medical secretary interview questions
Plus much more...