Microsoft Outlook 2003 Level 2

Requirements:
Programme pre-requisites: No previous experience in using Outlook is required in this introductory programme. It is assumed, however, that you have:

• Knowledge of personal computer fundamentals
• Experience in working within the Microsoft Windows environment
• A reasonable degree of keyboard proficiency
• Experience in using a mouse

Course objectives:
On completion of this course you will be able to:

• Create a signature for mail messages; use Outlook stationery; organise and manage the contents of your inbox; search for specific mail messages; and, modify message settings and set delivery options for mail messages
• Assign labels and categories to appointments; propose a ne- meeting time when you receive a meeting request; reserve resources for a meeting; customise the calendar folder
• Assign a task to another individual and organise and manage your task list
• Send a mail message and a task request to a contact and correspond with a contact
• Create a task from a note; assign contacts and categories to notes; customise notes to suit your preferences and needs

Course content:
Introduction and Objectives
Working in the inbox folder

• Creating a signature
• Assigning categories to mail messages
• Grouping and filtering mail messages
• Searching for specific mail messages
• Modifying message settings and delivery options
• Setting message flags

Working with the calendar

• Applying labels and assigning categories to appointments
• Planning meetings
• Group schedules
• Proposing a ne- meeting time
• Reserving resources for a meeting
• Customising the calendar

Working in the tasks folder

• Creating and sending a task request
• Accepting or declining a task request
• Delegating a task request
• Categorising tasks

Working in the contacts folder

• Sending a mail message to a contact
• V Cards
• Assigning categories to contacts
• Printing contacts
• Activities

Rules and the Out of Office Assistant

• Using the Out of Office Assistant
• Creating rules

Sharing folders with other Outlook users

• Assigning delegates
• Managing permissions

Working in the notes folder

• Using colours
• Forwarding notes

Additional Outlook features

• Saving mail messages in HTML and text files
• Archiving mail messages and other Outlook items
• Working with PST files

Revie- of Programme
Other Recommended Programmes

• Manage your Time with Microsoft Outlook
• Writing Effective Letters and Emails