Microsoft Unified Communications Voice Ignite Technical Workshop

Modules

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Introduction to Voice Workloads (6 topics)

• Voice Overview
• Designing Voice Workloads
• Skype for Business Ecosystem
• SIP Basics and Routing
• Lab: Customizing Your Lab Environment
• Configuring the On-Premises Organization

Assess Network and Voice Deployment Options (8 topics)

• Network Planning and Assessment
• Skype for Business Features and Functionality
• Plan your Cloud PBX Solution
• Lab : Configuring Identity Federation with Office 365
• Adding a Custom Domain and Enabling Directory Synchronization in Office 365
• Performing Directory Synchronization
• Installing and Configuring Active Directory Federation Services
• Enabling Single Sign-On with Office 365

Split Domain Configuration (10 topics)

• Split Domain Overview
• Split Domain Requirements
• Split Domain Deployments
• User Provisions and Migration
• Troubleshooting Split Domain Related Issues
• Lab : Setting up Split Domain with Skype for Business Online
• Setting up Split Domain with Skype for Business Online
• Moving Users to Skype for Business Online
• Verifying the Split Domain Skype for Business User Experience
• Managing Users in Skype for Business Online

Cloud PBX with PSTN Calling and Conferencing (8 topics)

• Cloud PBX with PSTN Calling Features
• PSTN Conferencing and Meeting Features
• Skype for Business Server 2015 Dial-in Conferencing
• Lab : Configuring Cloud PBX with PSTN Calling
• Enabling Users for PSTN Calling in Skype for Business Online
• Using Online PSTN Calling Features
• Enabling Users for Cloud PSTN Conferencing
• Using PSTN Conferencing in Skype for Business Online

Enterprise Voice (On-Premises) (13 topics)

• Designing Enterprise Voice
• Configuring Enterprise Voice
• Voice Routing
• Assigning Phone Numbers
• Client Configuration
• Unified Messaging
• Lab : Configuring Enterprise Voice
• Build a Regular Expression
• Configuring Dial Plans
• Configuring a Voice Policy, PSTN Usage, and Route
• Assigning User Dial Plans and Policies
• Test Voice Routing
• Configure the London Dial Plan

PSTN Connectivity (14 topics)

• Connecting to the PSTN
• Connecting to the Existing PBX
• M:N Interworking Routing
• Call Routing Reliability
• Call via Work
• Shared Line Appearance
• IP Phones
• Room Systems
• Mobile
• Lab : Configuring Integration with an IP-PBX
• Configuring Enterprise Voice Settings for London
• Configuring Inter-Trunk Routing
• Research Skype for Business Server 2015 Integration Settings
• Configuring IP-PBX Integration Settings

Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment (5 topics)

• Call Flows and Manageability
• Lab : Call Flows and Manageability
• Exercise 1: Testing the Current PBX Calling Solution
• Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
• Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition (14 topics)

• Introduction to Cloud Connector Edition
• Planning PSTN Connectivity via Cloud Connector Edition
• Deploying Cloud Connector Edition
• Lab : Deploying Cloud Connector Edition
• Configuring the Lab Organization
• Prepare First Cloud Connector Edition High Availability Appliance
• Prepare Second Cloud Connector Edition High Availability Appliance
• Create Base VHDX for Cloud Connector Edition Virtual Machines
• Deploy First Cloud Connector Edition High Availability Appliance
• Configure Office 365 Tenant
• Test Cloud PBX with On-Premises PSTN Connectivity
• Deploy Second Cloud Connector Edition High Availability Appliance
• Complete and Testing Cloud Connector Edition High Availability
• Test Cloud Connector Edition Management Service Auto Recovery

Enhanced Calling Features and Device Requirements (14 topics)

• Call Park Service
• Managing Calls to Unassigned Numbers
• Delegation and Private Lines
• Response Group Services
• Location Information Services and E9-1-1
• Lab : Configuring Response Groups
• Configuring Agent Groups and Queues
• Configuring Workflows
• Verifying the Response Group Service Behavior
• Lab : Configuring Location Information Services and Managing Devices
• Creating Emergency Routes and PSTN Usages
• Configuring Number Manipulation on Trunks for Emergency Numbers
• Defining LIS Locations
• Experiencing LIS Features

Network Requirements (14 topics)

• Media Stacks
• Traffic Modeling
• Quality of Service
• Software-Defined Networking
• Overview of Call Admission Control
• Implementing Call Admission Control
• Software-Defined Networking
• Lab : Managing Voice Quality
• Entering information into the Skype for Business Bandwidth Calculator
• Reviewing Calculated Results
• Configuring Quality of Service
• Verifying the Quality of Service Application
• Configuring Call Admission Control to Manage Bandwidth
• Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic (Bonus Exercise)

Monitoring and Maintaining Voice Quality (11 topics)

• Call Quality Methodology
• Call Quality Dashboard
• Monitoring Tools
• Usage Reports and Monitoring
• Lab : Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI
• Installing the Skype Call Quality Dashboard
• Using the Skype Call Quality Dashboard
• Analyze Peer-to-Peer Session Detail Reports
• Troubleshoot Media Quality Reports
• Monitoring Synthetic Transactions
• Monitoring Server Health

Voice Troubleshooting (10 topics)

• Troubleshooting Call Quality
• Troubleshooting Scenarios
• Troubleshooting Skype for Business Online Voice
• Troubleshooting IP Phones
• Lab : Troubleshoot Dial Plans, Routing, and Trunks
• Reviewing the Centralized Logging Service Components
• Using the CLS Logger Tool
• Tracing Fundamentals
• Identifying Dial Plan Misconfiguration
• Troubleshooting Voice Routing Issues