Monitoring and Troubleshooting Microsoft Exchange Server 2007

Target Audience
This course provides students with the knowledge and skills to monitor and troubleshoot an Exchange Server 2007 messaging system. It is designed for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.

Pre-Requisites
Before attending this course, students must have the following pre-requisites:Understanding of server hardware.Basic knowledge of server and Exchange performance characteristics.Experience using Perfmon command, MDBVUE tool, Active Directory Management tools, telnet commands, nslookup command, Internet Information Services (IIS) Admin, Windows PowerShell, Exchange QueueViewer, Exchange Management Console, Event Viewer, Outlook, ADMAP command.Working knowledge of Windows server operating system.Working knowledge of network technologies.Working knowledge of Active Directory.Working knowledge of Exchange Server 2003.Understanding of Exchange transport technologies.Completion of Courses 5047 and 5049.

Purpose
After completing this course, students will be able to monitor and troubleshoot client performance and connectivity; monitor and troubleshoot mail flow; monitor and troubleshoot messaging servers; troubleshoot calendars and public folders; monitor and troubleshoot external and additional services; identify trends in a messaging system.

Course outline

1. Introduction to Exchange Server Monitoring and Troubleshooting
2. Monitoring and Troubleshooting Client Performance and Connectivity
3. Troubleshooting Access to Resources and Messages
4. Monitoring and Troubleshooting Mail Flow
5. Monitoring and Troubleshooting Mailbox Servers
6. Monitoring and Troubleshooting External and Additional Services
7. Identifying Trends in a Messaging System

Module 1:Introduction to Exchange Server Monitoring and Troubleshooting

• This module explains how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explains an Exchange troubleshooting model.
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Using MOM to Monitor Exchange Servers
• Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Describe how this unit provides the basis for the information to be presented in the other units in the workshop.
  
• Describe what MOM is.
  
• Provide an example of efficient troubleshooting logic for Exchange Server 2007.
  
• Explain how to monitor Exchange Servers using MOM.
  

Module 2:Monitoring and Troubleshooting Client Performance and Connectivity

• This module explains how to monitor and troubleshoot mail flow.
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
• Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Identify tools for monitoring client performance and connectivity.
  
• Describe the process for troubleshooting MAPI clients.
  
• Describe the process for troubleshooting Client Access Server clients.
  
• Configure MOM to monitor client connectivity issues.
  
• Identify the cause for a MAPI connectivity issue and resolved the issue.
  
• Identify the cause for a remote client connectivity issue and resolved the issue.
  

Module 3:Troubleshooting Access to Resources and Messages

• This module explains how to troubleshoot access to resources and messages.
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
• Lab: Troubleshooting Access to Messaging Contents

• Describe how public folder access works.
  
• Describe how calendaring works.
  
• Describe the process for troubleshooting client access server issues.
  
• Identify the reason why a user at one location is unable to access a public folder and resolve the issue.
  
• Identify the reason for a resource booking failure and resolve the issue.
  
• Identify the reason why a user cannot access resources through OWA and resolve the issue.
  
• Identify the reason why a user is unable to open a message in their mailbox and resolve the issue.
  

Module 4:Monitoring and Troubleshooting Mail Flow

• This module explains how to monitor and troubleshoot mail flow.
• Tools for Monitoring Mail Flow
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
• Lab: Monitoring and Troubleshooting Mail Flow

• Identify tools for monitoring mail flow.
  
• Describe the process for troubleshooting internal mail flow.
  
• Describe the process for troubleshooting external mail flow.
  
• Configure MOM to monitor message flow.
  
• Identify the cause for messages not being delivered in the organization and resolved the issue.
  
• Identify the cause for messages not being received from the Internet and resolved the issue.
  

Module 5:Monitoring and Troubleshooting Mailbox Servers

• This module explains how to monitor and troubleshoot mailbox servers.
• Tools for Monitoring Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Guidelines for Troubleshooting Mailbox Server Performance
• Lab: Monitoring and Troubleshooting Mailbox Servers

• Identify tools for monitoring Exchange Mailbox servers.
  
• Implement a process for troubleshooting Exchange Mailbox servers.
  
• Describe guidelines for troubleshooting Exchange Mailbox server performance.
  
• Describe guidelines for resolving performance issues for Exchange Server roles.
  
• Configure MOM to monitor Mailbox servers.
  
• Identify the cause for users not being able to log on to their mailbox and resolve the issue.
  
• Identify reasons why a mailbox store cannot be mounted and resolve the issue.
  

Module 6:Monitoring and Troubleshooting External and Additional Services

• This module explains how to monitor and troubleshoot external and additional services.
• External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Tools for Monitoring External Services
• Lab: Monitoring and Troubleshooting External and Additional Services

• Identify external and additional services required by Exchange Server 2007.
  
• Identify external services required for Unified Messaging in Exchange Server 2007.
  
• Identify tools for monitoring external services.
  
• Configure monitoring for external services required for Exchange Server.
  
• Identify the reason that Exchange Services failed to start and resolve the issue.
  
• Describe scenarios in which the failure of external services results in Exchange Server failures and how to address those failures.
  

Module 7:Identifying Trends in a Messaging System

• This module explains how to identify and address trends in a messaging system.
• Tools for Identifying Trends in a Messaging System
• Information Required to Identify and Resolve Trends
• Lab: Identifying Trends in a Messaging System

• Describe tools for identifying trends in a messaging system.
  
• Apply considerations for identifying trends.
  
• Apply considerations for addressing trends.
  
• Create monitoring reports for an Exchange organization.
  
• Analyze monitoring reports to identify trends.
  
• Create proposals for addressing identified trends.