National Certificate: Generic Management

This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries.
This leads to the strengthening of management competencies and will enable managers at this level to manage systems, processes, resources, managers and teams in their various occupations and contexts.

Although Milpark is offering tuition towards the National Certificate: Generic Management, the SA Board for People Practices (SABPP) certifies the qualification in terms of set requirements of the South African Qualifications Authority(SAQA).

The SABPP is a recognised professional body and Education and Training Quality Assurance body for people management qualifications on the National Qualification Framework (NQF) of South Africa.

SABPP graduates are recognised nationally and internationally in terms of the comparability to similar qualifications from countries such as New Zealand, Scotland and Australia. HR professionals registered with the SABPP will carry official status as a professional, alongside other traditional professions. For more information about the SABPP, please visit http://

The National Certificate: Generic Management is one of two HR technician-level qualifications from the SABPP.

The focus of this qualification is enabling learners to develop competence in a range of knowledge, skills, attitudes and values, including:

• initiating, developing, implementing and evaluating operational strategies, projects and action plans
• monitoring and measuring performance and applying continuous or innovative improvement interventions
• leading a team of first-line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams
• building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain
• applying the principles of risk, financial and knowledge management, and business ethics within internal and external regulatory frameworks
• enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

The National Certificate: Generic Management consists of nine modules and a Final Integrated Summative Assessment:

• Business Strategy
• Building High-Performance Teams
• Customer Delight
• Financial Management