NCFE Level 1 Sales Skills Sales Advisor

NCFE Level 1 Sales Skills Sales Advisor

1: Module 1

• Building Competence
• Knowing the product(s)
• Knowing the customers
• Knowing the employer
• Knowing the competition

Module 2: Building Relationships

• Welcoming the customer
• Showing interest in the customers needs
• Following through commitments made to customers
• Being realistic and consistent
• Behaving flexibly

Module 3: Selling to Customers

• Knowing your targets
• Handling objections
• Closing the sale

Module 4A: Telephone Skills

Module 4B: Face to face contact skills

• Presenting yourself effectively in face to face situations

Module 5: Work organisation

• Planning your work
• Setting targets
• Planning sales activity
• Keeping people informed
• Controlling your time

Module 6: Self-development and self-motivation

• Developing yourself
• Being positive
• Making improvement suggestions
• Working as part of a team

Duration Students may study over any timescale of up to one year. To complete the course will take in the region of 90 hours of study.

Accreditation The course is accredited at level 3 by NCFE, a leading awarding body recognised by the UK Qualifications and Curriculum Authority.

Support Students receive tutor support for a full one year from registration