NCFE Level 3 Certificate in Principles of Business Administration

This course assesses the following units:

Unit 1: Principles of business (50 hours)

• Understand business markets
• Understand business innovation and growth
• Understand financial management
• Understand business budgeting
• Understand sales and marketing

Unit 2: Principles of business communication and information (40 hours)

• Understand negotiation in a business environment
• Understand how to develop and deliver presentations
• Understand how to create bespoke business documents
• Understand information systems in a business environment
• Understand business communication models, systems and processes

Unit 3: Principles of administration (35 hours)

• Understand how to manage an office facility
• Understand health and safety in a business environment
• Understand how to take minutes of meetings
• Understand how to chair, lead and manage meetings
• Understand how to supervise an administration team
• Understand how to organise events

Unit 4: Understand how to improve business performance (35 hours)

• Understand the principles of resolving business problems
• Understand improvement techniques and processes
• Understand the principles of change management

Unit 5: Understand equality, diversity and inclusion in the workplace (15 hours)

• Understand the organisational aspects of equality, diversity and inclusion in the workplace
• Understand the personal aspects of equality, diversity and inclusion in the workplace

Unit 6: Understand how to manage performance and conflict in the workplace (35 hours)

• Understand the management of team performance
• Understand the management of underperformance in the workplace
• Understand the principles of conflict management

Unit 7: Principles of leadership and management (50 hours)

• Understand the principles of effective decision making
• Understand leadership styles and models
• Understand the role, functions and processes of management
• Understand performance management

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.