NCFE Level 3 Certificate in Principles of Management

This course assesses the following units:

Unit 1: Principles of people management (50 hours)

• Understand the principles of workforce management
• Understand equality of opportunity, diversity and inclusion
• Understand team building and dynamics
• Understand performance management
• Understand training and development
• Understand reward and recognition
• Understand the principles of conflict management

Unit 2: Principles of business (50 hours)

• Understand business markets
• Understand business innovation and growth
• Understand financial management
• Understand business budgeting
• Understand sales and marketing

Unit 3: Principles of leadership and management (50 hours)

• Understand the principles of effective decision making
• Understand leadership styles and models
• Understand the role, functions and processes of management
• Understand performance management

Unit 4: Understand how to improve business performance (35 hours)

• Understand the principles of resolving business problems
• Understand improvement techniques and processes
• Understand the principles of change management

Unit 5: Understand equality, diversity and inclusion in the workplace (15 hours)

• Understand the organisational aspects of equality, diversity and inclusion in the workplace
• Understand the personal aspects of equality, diversity and inclusion in the workplace

Unit 6: Understand how to resolve customers’ problems and complaints (30 hours)

• Understand the monitoring and resolution of customers’ problems
• Understand the monitoring and resolution of customers’ complaints

Unit 7: Understand how to monitor customer service interactions and feedback (30 hours)

• Understand how to monitor the quality of customer service interactions
• Understand how to gather, analyse and interpret customer feedback

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.