Nottingham courses

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Customer Care, Incoming Calls...

...management or needs a refresher will benefit from this course. Stakeholder Management Skills - Timetable 09:30 – 09:45 Introductions & course objectives... Learn about: Stakeholder Management...

...of our staff being aware of budgeting and its impact on a business. Greater understanding of budgeting principles An understanding of forecasting techniques... Learn about: Business to plan, Business Strategy...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Closing techniques, Communication Skills, Negotiation Skills...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Increasing Returns, IT risk, Reducing Risk...

...of individual team members as well as helping the team to achieve results inline with the overall vision, aims and objectives of the organisation. Understand... Learn about: SMART Objective Setting, Team Training...

...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...

...the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved Winning Ways to Close a... Learn about: Sales Training...

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, Sales Strategy, Sales Training...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Communications Planning, Written communications, Customer Sanctions...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: IT Project Management, Project scheduling, Project considerations...

...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Customer Care, Customer Complaints Calls, Handling Complaints...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Contact and Developing, Role Plays, Customer Care...

...basic terminology; people involved; liaising) 10:30 – 11:00 Identification of Project Management Techniques (key elements of successful projects... Learn about: Project Management, Project Management Techniques, Resources and management...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Best Practice, Correct Vocabulary, First Impressions...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Finance Economics, Customer Excellence, Finance Market...

...on how to prioritise and determine the right approach depending on type and nature of contracts An understanding of the risks of supplier default and... Learn about: Core Principles, Contract management, Management Information Systems...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Business context, Business Ratios, Financial Reports...

...Business Skills for Administrators - Benefits Expertise in dealing with interruptions An understanding of how tasks can be better organised... Learn about: Organisational Skills, Routine planning, Business skills...