OFFICE MANAGEMENT SKILLS - LEVEL 3 COURSE

4.6
5 reviews
  • They offered good learning material and I enjoyed my time in all. Students were good and tutor replied all our queries in time and made us understand things quickly.
    |
  • I have enjoyed my time and the course to the most. It was so informative. I have had a satisfying experience.
    |
  • The course is amazing more than I thought. It is quite interesting and informative. The tutor is so amazing and approachable.
    |

NVQ

Distance

£ 250 VAT inc.

Description

  • Type

    NVQ Level 3

  • Methodology

    Distance Learning

  • Class hours

    120h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Approximate Study Time: 120 Hours Buy Now More Info The Office Management Skills - Level 3 Course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

At the end of the course you will be able to:

Recognise how to manage effectively the office environment, technology and office staff
Apply good practice in recruiting, monitoring and training staff within the employment law framework
Practice essential skills in managing your own responsibilities
Adopt good practice in managing the customer interface through a range of communications skills

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

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Reviews

4.6
excellent
  • They offered good learning material and I enjoyed my time in all. Students were good and tutor replied all our queries in time and made us understand things quickly.
    |
  • I have enjoyed my time and the course to the most. It was so informative. I have had a satisfying experience.
    |
  • The course is amazing more than I thought. It is quite interesting and informative. The tutor is so amazing and approachable.
    |
100%
4.6
excellent

Course rating

Recommended

Centre rating

Charles Allen

4.0
16/07/2019
About the course: They offered good learning material and I enjoyed my time in all. Students were good and tutor replied all our queries in time and made us understand things quickly.
Would you recommend this course?: Yes

Helen Honywill

4.0
16/07/2019
About the course: I have enjoyed my time and the course to the most. It was so informative. I have had a satisfying experience.
Would you recommend this course?: Yes

Shirley Brownhill

5.0
15/07/2019
About the course: The course is amazing more than I thought. It is quite interesting and informative. The tutor is so amazing and approachable.
Would you recommend this course?: Yes

Ann Marie Carter

5.0
13/07/2019
About the course: Good learning material and they cleared all our queries in time. Courses were outstanding and I enjoyed it all.
Would you recommend this course?: Yes

Charles Allen

5.0
03/07/2015
What I would highlight: The support material was put into simple words to make it easier to understand and interpret. The student support was very good. The tutor replied quickly to my emails and provided support when needed.
What could be improved: Nothing.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016
2015

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Management
  • Staff
  • IT
  • Office IT
  • Quality
  • Communications
  • Accredited
  • Ms Office
  • Quality Training
  • IT Development
  • IT Management
  • Skills and Training

Course programme

The Course Includes the Following Units:-

Unit One – Introduction

The following topics are covered: The Office Manager’s Areas of Responsibilities; and The Skills and Qualities Required to be an Effective Office Manager.

Unit Two – The Office Managers Responsibilities to the Office

The following topics are covered: Managing and Maintaining the Office Premises; Health and safety in the office; Electrical safety; Fire safety; Site security; Safeguarding equipment; Space management; Managing Supplies and Materials; Managing Technology in the Workplace; Using Resources Efficiently; Using natural resources efficiently; and Using human resources efficiently.

Unit Three – The Office Managers Responsibilities to the Staff

The following topics are covered: - Recruitment and Selection; The recruitment process; Selecting the right candidate; Making an offer; Contractual Rights; Civil Law; Legislation; Disciplinary procedure; Working Hours; Family Rights; Pay Rights; Equality and Diversity; Discrimination; Grievance procedure; Monitoring Performance; Appraisals and development; Training; Planning training; Delivering training; and Evaluating training.

Unit Four – The Office Managers own Responsibilities

The following topics are covered: Presenting Data; Presentations; Meeting management; Business reports; Project management; Effective Communication; Verbal communications; Non-verbal communication; Written communications; Listening skills; Time Management; Self Development; Personal and professional development objectives; Opportunities for continuing professional development; and Impact evaluation.

Unit Five – The Office Managers Responsibilities to Customers & Clients

The following topics are covered: Reception Skills; The reception area; Receiving post and deliveries; Security and safety; Good Customer Care; Receiving visitors; Dealing with telephone calls; Dealing with Complaints; External Communications; Marketing; Advertising; Creating own publicity; Public relations; News releases; and Advertising on the Internet.

Assessment:

You will be assessed on coursework which is detailed in the course materials. Each unit is followed by a written assignment, which is submitted and then marked by your tutor. Most assignments consist of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.

Additional information

Course Format Paper Based Materials Payment Plan Option Spread the cost over 4 monthly payments. Approximate Self Study Time 120 Hours Initial Payment of

OFFICE MANAGEMENT SKILLS - LEVEL 3 COURSE

£ 250 VAT inc.