OFFICE MANAGEMENT SKILLS - LEVEL 3 COURSE
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They offered good learning material and I enjoyed my time in all. Students were good and tutor replied all our queries in time and made us understand things quickly.
← | →
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I have enjoyed my time and the course to the most. It was so informative. I have had a satisfying experience.
← | →
-
The course is amazing more than I thought. It is quite interesting and informative. The tutor is so amazing and approachable.
← | →
NVQ
Distance
Description
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Type
NVQ Level 3
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Methodology
Distance Learning
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Class hours
120h
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Approximate Study Time: 120 Hours Buy Now More Info The Office Management Skills - Level 3 Course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties. On successful completion of this course students will receive an accredited Level 3 Certificate of Achievement.
Facilities
Location
Start date
Start date
About this course
At the end of the course you will be able to:
Recognise how to manage effectively the office environment, technology and office staff
Apply good practice in recruiting, monitoring and training staff within the employment law framework
Practice essential skills in managing your own responsibilities
Adopt good practice in managing the customer interface through a range of communications skills
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Reviews
-
They offered good learning material and I enjoyed my time in all. Students were good and tutor replied all our queries in time and made us understand things quickly.
← | →
-
I have enjoyed my time and the course to the most. It was so informative. I have had a satisfying experience.
← | →
-
The course is amazing more than I thought. It is quite interesting and informative. The tutor is so amazing and approachable.
← | →
Course rating
Recommended
Centre rating
Charles Allen
Helen Honywill
Shirley Brownhill
Ann Marie Carter
Charles Allen
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Management
- Staff
- IT
- Office IT
- Quality
- Communications
- Accredited
- Ms Office
- Quality Training
- IT Development
- IT Management
- Skills and Training
Course programme
The Course Includes the Following Units:-
Unit One – IntroductionThe following topics are covered: The Office Manager’s Areas of Responsibilities; and The Skills and Qualities Required to be an Effective Office Manager.
Unit Two – The Office Managers Responsibilities to the OfficeThe following topics are covered: Managing and Maintaining the Office Premises; Health and safety in the office; Electrical safety; Fire safety; Site security; Safeguarding equipment; Space management; Managing Supplies and Materials; Managing Technology in the Workplace; Using Resources Efficiently; Using natural resources efficiently; and Using human resources efficiently.
Unit Three – The Office Managers Responsibilities to the StaffThe following topics are covered: - Recruitment and Selection; The recruitment process; Selecting the right candidate; Making an offer; Contractual Rights; Civil Law; Legislation; Disciplinary procedure; Working Hours; Family Rights; Pay Rights; Equality and Diversity; Discrimination; Grievance procedure; Monitoring Performance; Appraisals and development; Training; Planning training; Delivering training; and Evaluating training.
Unit Four – The Office Managers own ResponsibilitiesThe following topics are covered: Presenting Data; Presentations; Meeting management; Business reports; Project management; Effective Communication; Verbal communications; Non-verbal communication; Written communications; Listening skills; Time Management; Self Development; Personal and professional development objectives; Opportunities for continuing professional development; and Impact evaluation.
Unit Five – The Office Managers Responsibilities to Customers & ClientsThe following topics are covered: Reception Skills; The reception area; Receiving post and deliveries; Security and safety; Good Customer Care; Receiving visitors; Dealing with telephone calls; Dealing with Complaints; External Communications; Marketing; Advertising; Creating own publicity; Public relations; News releases; and Advertising on the Internet.
Assessment:
You will be assessed on coursework which is detailed in the course materials. Each unit is followed by a written assignment, which is submitted and then marked by your tutor. Most assignments consist of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.
Additional information
OFFICE MANAGEMENT SKILLS - LEVEL 3 COURSE