Office Skills and Administration

Admin Support

• Module One – Getting Started
• Module Two – Getting Organized (I)
• Module Three – Getting Organized (II)
• Module Four – Managing Time
• Module Five – Getting It All Done On Time
• Module Six – Special Tasks
• Module Seven – Verbal Communication Skills
• Module Eight – Non-Verbal Communication Skills
• Module Nine – Empowering Yourself
• Module Ten – The Team of Two
• Module Eleven – Taking Care of Yourself
• Module Twelve – Wrapping Up

Business Writing

• Module One – Getting Started
• Module Two – Working with Words
• Module Three – Constructing Sentences
• Module Four – Creating Paragraphs
• Module Five – Writing Meeting Agendas
• Module Six – Writing E-mails
• Module Seven – Writing Business Letters
• Module Eight – Writing Proposals
• Module Nine – Writing Reports
• Module Ten – Other Types of Documents
• Module Eleven – Proofreading and Finishing
• Module Twelve – Wrapping Up

Bookkeeping & Payroll Management

• Module One – Introduction
• Module Two – Basic Terminology
• Module Three – Basic Terminology (II)
• Module Four – Accounting Methods
• Module Five – Keeping Track of Your Business
• Module Six – Understanding the Balance Sheet
• Module Seven – Other Financial Statements
• Module Eight – Payroll Accounting Terminology
• Module Nine – End of Period Procedures
• Module Ten – Financial Planning, Budgeting and Control
• Module – Eleven Auditing
• Module Twelve – Wrapping Up

Customer Service and Telephone Handling

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Word for Newbies – Activities

Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Excel for Newbies – Activities

Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• PowerPoint Essential Activities

Microsoft Access

• Module One – Getting Started
• Module Two – Opening and Closing Access
• Module Three – An Introduction to Databases
• Module Four – Sharing Data Using Apps
• Module Five – Working in Your App
• Module Six – An Introduction to Desktop Databases
• Module Seven – Performing Basic Table Tasks
• Module Eight – Working with Fields
• Module Nine – Working with Table Relationships
• Module Ten – An Introduction to Queries, Forms, and Reports
• Module Eleven – Protecting Your Data
• Module Twelve – Wrapping Up
• Activities – Microsoft Access for Beginners

Microsoft Outlook

• Module One – Getting Started
• Module Two – Opening and Closing Outlook
• Module Three – Understanding the Interface
• Module Four – Working with the Message List and the Reading Pane
• Module Five – Using Message List Commands
• Module Six – Creating a New Email
• Module Seven – Managing Email
• Module Eight – Searching for Items
• Module Nine – An Introduction to the Calendar
• Module Ten – An Introduction to Tasks
• Module Eleven – An Introduction to Contact
• Module Twelve – Wrapping Up
• Activities – Microsoft Outlook for Beginners

Recommended Reading

• Recommended Reading : Office Skills and Administration

Mock Exam

• Mock Exam- Office Skills and Administration (Breakdown)

Final Exam

• Final Exam- Office Skills and Administration (Breakdown)