Office Skills

CPD Courses
CPD Courses

Course

Distance

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Special Emagister price

£ 45 £ 1,100 VAT inc.

Description

  • Type

    Course

  • Level

    Advanced

  • Methodology

    Distance Learning

  • Class hours

    400h

  • Duration

    Flexible

  • Start date

    January

  • Online campus

    Yes

Diploma of achievement in Office Skills Level 7. Additional CPD Accredited Certificate with 160 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.

Study Office Skills Level 7 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert Office Skills the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 7 Office Skills Diploma and put your leadership skills to the test!

Office Skills is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in Office Skills, career opportunities at home and abroad are limitless.

Important information

Price for Emagister users: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.

Facilities

Location

Start date

Distance Learning

Start date

JanuaryEnrolment now open

About this course


Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:

All key office management and admin duties
The features and functions of administrative systems
How to create and present professional reports
Employee performance management
Dealing with employee grievances and conflict
The importance of effective resource management
Customer relations management
Advanced time management skills
The benefits of proactive change management
Leadership skills and acumen

There is no particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£150

Postage Charges:

National £9

International £15

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Subjects

  • Communication Training
  • Planning
  • Project
  • Office IT
  • Listening Skills
  • Meetings
  • Conflict
  • Ms Office
  • Office Assistant
  • Secretary
  • MS Excel
  • Ms Word
  • Administration
  • Administration Assistant
  • Office management
  • Office Skills
  • Administrative Assistant
  • Office Admin

Teachers and trainers (1)

Cpd Tutor

Cpd Tutor

Tutor

Course programme

Module 1- Basic Principles Of Administration

This module covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies

Module 2- Goals Setting

This module covers the following key topics:

  • Understanding the Importance of Goal Setting
  • Creating Your Personal Vision Statement
  • The Bucket Principle
  • Identifying Goals

Module 3- Effective Planning & Scheduling

This module covers the following topics:

  • Introduction to Work Breakdown Structure
  • Estimation Process and Aligning Resources for a Project
  • Effective Project Planning
  • Project Risk Management and Communication Plans

Module 4- Organising Meetings

This module covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings

Module 5- Keeping Accurate Records

This module covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets

Module 6 - Writing Business Letters

This module covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text

Module 7 - Other Written Communication

This module covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions

Module 8 - Minute Taking Only

This module covers the following topics:

  • The Role Of A Minute Taker
  • Minutes Styles & Recording Information
  • Techniques For Preparing Minutes
  • Developing Active Listening Skills
  • Developing Organizational Skills

Module 9 - Time Management

This unit covers the following Key topics:

  • Prioritising Your Time
  • Setting Goals
  • Planning Wisely

Module 10 - Stress Management

This module covers the following Key topics:

  • Understanding Stress
  • Strategies to Manage stress
  • Time Management

Module 11- Telephone Skills

This module covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette

Module 12 - Communication Skills

This module covers the following topics:

  • Asking Questions
  • Probing
  • Listening Skills
  • Scoring
  • Interpretation
  • Active Listening Skills
  • Responding to Feelings

Module 13- Presentation skills

This module covers the following topics:

  • Good Preparation
  • Starting and Ending Your Presentation
  • Visual Aids
  • Group Presentations
  • Plus more

Module 14 - Dealing With Difficult People Conflict Resolution

This module covers the following topics:

  • Defining Conflict
  • Types of Conflict
  • Conflict Outcomes
  • Paraphrasing Skills
  • Probing Techniques
  • Visualizing Conflict
  • Conflict Resolution Proces

Module 15 - Creating A Positive Work Environment

This unit covers the following key topics:

  • What Does a Positive Environment Look Like?
  • What Can I Do?
  • Team Player
  • Effective Workplace Relationships
  • Working Cooperatively
  • Managing Conflict

Module 16- MS office 2016

This unit covers the following topics:

  • MS Word
  • MS Excel
  • MS Powerpoint

Additional information

Administrative Assistant Administrative Coordinator Administrative Director Administrative Manager Administrative Services Manager Administrative Services Officer

See related categories

Office Skills

Special Emagister price

£ 45 £ 1,100 VAT inc.