Stand & Deliver

PA Skills

Stand & Deliver
Inhouse

£800
+ VAT
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Important information

Typology Short course
Methodology Inhouse
Start Different dates available
  • Short course
  • Inhouse
  • Start:
    Different dates available
Description

The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is very participative with group discussion and trainer input. Practical exercises and real life examples are used to provide a realistic and pragmatic approach.

Facilities (1)
Where and when
Starts Location
Different dates available
Inhouse
Starts Different dates available
Location
Inhouse

Frequent Asked Questions

· What are the objectives of this course?

At the end of this training programme participants will be able to: Manage time and workload effectively Handle clients and difficult situations effectively Use body language and listening skills to influence others appropriately Use the telephone professionally, realising the importance of voice impact Develop rapport with others and maintain a professional approach Understand the importance of well presented and logically structured written documents Present a professional Image using assertive techniques

· Who is it intended for?

Anyone in a PA or Secretarial position who wishes to develop their own strengths to promote an effective and efficient working environment.

· Requirements

None required.

Opinions

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Course rating
98.3%
Recommended
4.7
excellent
Centre rating

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Achievements for this centre

2016

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 10 years

What you'll learn on the course

IT
Approach
Skills and Training
PA
IT Management
Communication Training
Management
PA Skills
Skills
NLP
PA’s role
Time management
Planning
Assertive Communication
Handling People
professionally
written work

Course programme

The PA’s role – what’s expected of you Key principles of effective time management – planning and carrying out your workload efficiently and effectively Understanding different behaviours – assertive communication and other, less constructive ways of handling people and situations Dealing professionally with people over the phone Applying a structured approach to written work Handling difficult people to achieve positive results

Additional information

The price of this inhouse course is £800 plus VAT per day (not per person).

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