Course not currently available

PA Skills

Short course

Inhouse

£ 400 + VAT

Description

  • Type

    Short course

  • Methodology

    Inhouse

The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is very participative with group discussion and trainer input. Practical exercises and real life examples are used to provide a realistic and pragmatic approach.

About this course

At the end of this training programme participants will be able to:

Manage time and workload effectively
Handle clients and difficult situations effectively
Use body language and listening skills to influence others appropriately
Use the telephone professionally, realising the importance of voice impact
Develop rapport with others and maintain a professional approach
Understand the importance of well presented and logically structured written documents
Present a professional Image using assertive techniques

Anyone in a PA or Secretarial position who wishes to develop their own strengths to promote an effective and efficient working environment.

None required.

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • IT
  • Approach
  • Skills and Training
  • PA
  • IT Management
  • Communication Training
  • Management
  • PA Skills
  • Skills
  • NLP
  • PA’s role
  • Time management
  • Planning
  • Assertive Communication
  • Handling People
  • Professionally
  • Written work

Course programme

The PA’s role – what’s expected of you Key principles of effective time management – planning and carrying out your workload efficiently and effectively Understanding different behaviours – assertive communication and other, less constructive ways of handling people and situations Dealing professionally with people over the phone Applying a structured approach to written work Handling difficult people to achieve positive results

Additional information

The price of this inhouse course is £800 plus VAT per day (not per person).

PA Skills

£ 400 + VAT