Course not currently available
PA Skills
Short course
Inhouse
Description
-
Type
Short course
-
Methodology
Inhouse
The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is very participative with group discussion and trainer input. Practical exercises and real life examples are used to provide a realistic and pragmatic approach.
About this course
At the end of this training programme participants will be able to:
Manage time and workload effectively
Handle clients and difficult situations effectively
Use body language and listening skills to influence others appropriately
Use the telephone professionally, realising the importance of voice impact
Develop rapport with others and maintain a professional approach
Understand the importance of well presented and logically structured written documents
Present a professional Image using assertive techniques
Anyone in a PA or Secretarial position who wishes to develop their own strengths to promote an effective and efficient working environment.
None required.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- IT
- Approach
- Skills and Training
- PA
- IT Management
- Communication Training
- Management
- PA Skills
- Skills
- NLP
- PA’s role
- Time management
- Planning
- Assertive Communication
- Handling People
- Professionally
- Written work
Course programme
Additional information
PA Skills