Passport to Holiday Reps Course

Course Key Topics

Unit 1:

• Different types of Tour Operators
• Basic Qualifications
• Different categories of Reps
• Travel Industry Jargon
• Different Styles of Accommodation
• Insurance Policies
• Holiday Brochure Content
• Booking Forms/Conditions
• Tour Operators Law and Regulations
• Three Letter Codes

Unit 2:

• Duties and Responsibilities
• Components of a Package Holiday
• Welcome Meetings
• Presentation Skills
• Resort Knowledge and Location
• A day in the life of a Sun and Ski Rep
• Flight Manifest/Rooming Lists/ Ski Manifest
• Effective Customer Care
• Selling with Confidence
• Health & Safety Issues
• Information Book & Board
• Liquidating the Tour Operator's Monies
• Administration

Unit Three:

• Career Planning
• Curriculum Vitae Preparation
• Letter of Application
• Guideline to completing Application Forms
• Communication Skills
• Group Interview
• Individual Interview
• Foreign Currency Conversion Exercises
• Team Building Activities
• Giving a Presentation with confidence

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