Pearson BTEC Level 2 Diploma in Customer Service

Blended

Free
  • Typology

    BTEC

  • Methodology

    Blended

  • Duration

    12 Months

  • Start

    Different dates available

  • Support service

    Yes

  • Personal tutor

    Yes

Description

This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who:
- Are thinking of entering employment for the first time and enjoy working with people
- Have just started a job and believe the qualification could help them in their current job or in a promotion
- Wish to change their career path
- Want recognition of their skills and experience

This qualification gives individuals the foundation to future progression in a range of different roles, which involve customer contact.

Important information

Documents

  • Customer Service L2 Support Pack.pdf

Government funding available

Facilities

Location

Starts

Blended

Starts

Different dates availableNow taking bookings

To take into account

The Customer Service Apprenticeships respond to the employers needs for high levels of customer service skills within a wide range of organisations. The skills gained in this apprenticeship can be transferred across all sectors and apply to many job roles. This apprenticeship is primarily aimed at individuals whose job role is dedicated to customer service as an occupation.

Intermediate Apprentices will work in roles such as: - Customer Service Trainees - Customer Service Assistants - Customer Service Representative/Agents

There are no formal qualifications required to complete this course as all training is provided.

Upon receiving your request, a member of Academy will contact you to explain how the course is delivered and the sign up process.

Qualifications are delivered in the workplace, so assessors will visit you on a monthly basis with your employer to undertake work towards this qualification.

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What you'll learn on the course

  • Customer Care
  • Customer Service Skills

Teachers and trainers (1)

Claire  Shere

Claire Shere

Assessor

Course programme

To achieve the Pearson Level 2 Diploma in Customer Service, learners must achieve a minimum of 45 credits:

- 19 credits must be from the mandatory units
- 3 credits must be achieved from group B
- 16 credits must be achieved from group C
- The remaining credits can be from groups B, C or D

The mandatory units are:

- Unit 1 – Deliver Customer Service
- Unit 2 – Understand Customers
- Unit 3 – Principles of Customer Service
- Unit 4 – Understand Employer Organisations
- Unit 5 – Manager Personal Performance and Development

Free