Positive Relationships

Course review:

Strong relationships are vital to the success of nearly every business. Managers achieve far better results and achieve more successful outcomes when they build strong and positive relationships with their people, colleagues, customers and suppliers.

Built around four inter-related 90 minute bite-sized training sessions, this fast-moving Positive Relationships 1-day course will cover the areas of:

Dealing With 'Difficult' People...Learn how to positively handle those difficult people in your life...

- Why do we find some people 'difficult'?
- The impact of our beliefs
- The ok Corral
- The 7 classic difficult types
- L.E.A.P.S. model for responding effectively

Challenging Conversations...Learn how to confidently tackle those discussions that you dread...

- Features of challenging conversations
- The 6 coping strategies
- Closed v open approaches?
- Climb down your ladder!
- Applying techniques to your own situations

Diversity Awareness...Learn how to recognise and embrace the value of diversity at work...

- What is diversity and equality?
- The same difference
- The 6 strands of equality
- Prejudice, stereotyping, discrimination
- Practical activities

Handling Conflict...Learn how to recognise and handle conflict with others...

- Conflict and you
- The 5 main sources
- The impact of values and 'triggers'
- 5 options for responding to conflict
- Useful tools and techniques