PROFESSIONAL CLIENT PRACTICE - LEVEL 4 COURSE

Distance Learning Centre

NVQ

Distance

£ 250 VAT inc.

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Description

  • Type

    NVQ Level 4

  • Methodology

    Distance Learning

  • Class hours

    80h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people who wish to develop their client practice skills. This course is suitable for practitioners of many different industries including Coaching, Counselling, Designing or Planning. On successful completion of this course students will receive an accredited Level 4 Certificate of Achievement.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

At the end of the home study courses students will be able to:

Research and compose a statement of professional standards for your chosen industry.
Devise an analytical process which enables client’s needs and expectations to be identified and agreed.
Analyse client’s briefs and development implementation plans.
Compose a portfolio of practical experiences, including reviews, records and client feedback.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

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Reviews

This centre's achievements

2016
2015

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Telephone Skills
  • Negotiation Skills
  • Persuasion Skills
  • Customer Care
  • Coaching
  • IT
  • Email
  • Quality
  • Customer Service
  • Key Account Management
  • Customer Relationship Management
  • Relationship Marketing
  • Customer Retention
  • Communication Skills
  • Planning
  • Accredited
  • Quality Training
  • Client Management
  • Customer database
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Relation Management

Course programme

The Course Includes the Following Units:-

Unit One – Identifying Professional Standards, Ethics and Codes of Practice

The following topics are covered: Ethics and standards; Client confidentiality; Industry codes of practice; and Developing a client contract.

Unit Two – Identifying, Negotiating and Agreeing the Client Brief

The following topics are covered: Meeting the client; Identifying client needs; Setting expectations; and Agreeing the end point.

Unit Three – Planning and Implementing the Client Assignment

The following topics are covered: Stating client needs and clarifying outcomes; Outlining the client assignment process; Agreeing responsibilities; Financial matters; Setting milestones and review points; and Establishing a timetable.

Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off

The following topics are covered: Recording progress; Negotiating revisions to the programme; Obtaining client feedback; and Resolving difficulties.

Unit Five – Reviewing the Assignment and Identifying Further Professional Development

The following topics are covered: Building a portfolio; Analysing feedback; Summarising outcomes; Self assessment; and Planning further personal development.

Assessment:

You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.

Additional information

Course Format Paper Based Materials Payment Plan Option Spread the cost over 4 monthly payments. Approximate Self Study Time 80 Hours (Self Study) Initial Payment of

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PROFESSIONAL CLIENT PRACTICE - LEVEL 4 COURSE

£ 250 VAT inc.

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