Professional Client Practice (Level 4)

Unit 1 – Identifying professional standards, ethics and codes of practice

• Ethics and standards
• Client confidentiality
• Industry codes of practice
• Developing a client contract

Unit 2 – Identifying, negotiating and agreeing the client brief

• Meeting the client
• Identifying client needs
• Setting expectations
• Agreeing the end point

Unit 3 – Planning and implementing the client assignment

• Stating client needs and clarifying outcomes
• Outlining the client assignment process
• Agreeing responsibilities
• Financial matters
• Setting milestones and review points
• Establishing a timetable

Unit 4 – Concluding the client assignment and obtaining client sign-off

• Recording progress
• Negotiating revisions to the programme
• Obtaining client feedback
• Resolving difficulties

Unit 5 – Reviewing the assignment and identifying further professional development

• Building a portfolio
• Analysing feedback
• Summarising outcomes
• Self assessment
• Planning further personal development

The Professional Client Practice course is marked through a process of continuous assessment guided by your tutor following standard guidelines. This means that your certificate of achievement will be awarded according to your performance on assessments rather than by taking an exam.

We send the full course out, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.