Professional Receptionist Skills Diploma
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
18h
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The Professional Receptionist Skills Diploma is a comprehensive, accessible course offering training in core knowledge and competencies necessary for a range of office admin, receptionist, secretarial and personal assistant roles. Through our online learning platform you study modules on verbal and nonverbal communication, telephone etiquette, influencing and negotiation, along with broader transferable techniques in office and business management, as well as use of Microsoft Excel, Word and PowerPoint.
Working in an office environment calls for advanced skills in time management, interpersonal communication and computer literacy. The Professional Receptionist Skills Diploma covers all of this and a whole lot more, with modules delivered by expert instructors through engaging online study materials, video lessons, mock exams and automated assessments.
Facilities
Location
Start date
Start date
About this course
The Professional Receptionist Skills Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Receptionist
- Excel
- Word
- Powerpoint
- Office IT
- Microsoft Excel
- Customer Service
- Marketing
- Communication Skills
- Ms Office
- Communication Training
- Microsoft excel training
- MS Excel
- Ms PowerPoint
- Ms Word
- Professional
- Formatting Paragraphs
- Wrapping Up
Course programme
- Receptionist
- Importance of Receptionist
- Different Types of Receptionist & Roles
- Communication Skills for Receptionist
- Telephone Skills
- Listening Skills
- Taking Messages
- Presenting & Appearance
- Reservation Procedure
- Confidentiality Checklist
- Being Organized as Receptionist
- Becoming a Successful Receptionist
- Techniques To Be A Spontaneous Speaker
- Knowledge Is Power – So Enrich Your Knowledge
- Remarkable Tips To Introduce Yourself
- Simple Strategies That Promote Conversations
- Speaking From The Heart
- Learn To Be A Good Listener First
- Stop Bragging About Yourself
- Easy Way To Start A Conversation
- Handle Criticism Smartly
- Asking For What You Want
- Module One – Getting Started
- Module Two – Verbal Communication Skills
- Module Three – Non-Verbal Communication Skills
- Module Four – Making Small Talk and Moving Beyond
- Module Five – Moving the Conversation Along
- Module Six – Remembering Names
- Module Seven – Influencing Skills
- Module Eight – Bringing People to Your Side
- Module Nine – Sharing Your Opinion
- Module Ten – Negotiation Basics
- Module Eleven – Making an Impact
- Module Twelve – Wrapping Up
- Developing Interpersonal Skills Course- Activities
- Building Your Management Team
- Building A Successful Brand
- Achieving Quality Through Teamwork
- Keys To Staying Motivated
- Improve Your Marketing
- Provide Top Customer Service
- Wrapping Up
- Module One – Getting Started
- Module Two – Opening
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
- Activities- Microsoft Word
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
- Activities – Microsoft Excel
- Module One – Getting Started
- Module Two – Opening PowerPoint
- Module Three – Working with the Interface
- Module Four – Your First Presentation
- Module Five – Working with Text
- Module Six – Formatting Text and Paragraphs
- Module Seven – Adding Picture
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Transitions and Animations
- Module Ten – Setting Up Your Slide Show
- Module Eleven – Showtime!
- Module Twelve – Wrapping Up
- Activities-Microsoft PowerPoint
- Recommended Reading: Professional Receptionist Skills Diploma
- Mock Exam – Professional Receptionist Skills Diploma
- Final Exam – Professional Receptionist Skills Diploma
Professional Receptionist Skills Diploma