Professional Receptionist Skills Diploma - CPD Certified

COURSE CURRICULUM

Module 1: Receptionist

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

Module 2: Communication Skills

• Techniques To Be A Spontaneous Speaker
• Knowledge Is Power – So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

Module 3: Interpersonal Skills

• Module One – Getting Started
• Module Two – Verbal Communication Skills
• Module Three – Non-Verbal Communication Skills
• Module Four – Making Small Talk and Moving Beyond
• Module Five – Moving the Conversation Along
• Module Six – Remembering Names
• Module Seven – Influencing Skills
• Module Eight – Bringing People to Your Side
• Module Nine – Sharing Your Opinion
• Module Ten – Negotiation Basics
• Module Eleven – Making an Impact
• Module Twelve – Wrapping Up
• Interpersonal Skills Development Course- Activities

Module 4: Office Management Skills

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

Module 5: Microsoft Word

• Module One – Getting Started
• Module Two – Opening Word
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Activities- Microsoft Word

Module 6: Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Activities – Microsoft Excel

Module 7: Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• Certified Microsoft PowerPoint for Beginners – Activities