Psychology And Counselling Level 3 Certificate Course

There are 7 lessons:

1 Stress

• Introduction
• The mind to body connection
• How to recognise stress
• What happens to the body when you experience stress
• The physiological response
• Chronic and acute stress
• Erikson's psycho social stages
• Oral sensory stage
• Anal muscular stage
• Genital locomotor stage
• Latency stage
• Adolescence
• Young adulthood
• Middle adulthood
• Late adulthood
• Social adjustment
• Relationship between stress and heart disease
• What are the basic sources of stress
• Why some people suffer more
• How to deal with stress
• Defence mechanisms

2 Abnormal Behavior

• Definition of abnormality
• Deviation from statistical norms
• Deviation from social norm
• Maladaptiveness in behavior
• Personal distress
• Disability
• Wakefield's harmful dysfunction concept
• Psychologically healthy individuals
• Deviation in character
• Classification of mental disorders
• Anxiety and mood disorders
• Prevalence of depression
• Treatment of depression
• Schizophrenia
• Substance related disorder
• Disorders diagnosed in childhood
• Delerium, Dementia, Amnestic and Cognitive disorders
• Problems with classification

3 Individual Behavior

• Pro social or altruistic behavior
• When do children first exhibit pro social behavior
• Socialisation
• Conformity
• Family influence
• Disciplinary measures
• Sibling influence
• Influence of family structure
• Influence of school
• Praise
• Influence of peers
• Heiders balance theory
• Dissonance theory
• Cognitive dissonance

4 Group Behavior

• Social considerations
• Temporary group
• Organised group
• Organisational groups
• The influence of groups
• Industrial groups

5 Methods of Dealing with Abnormalities

• Professionals in counselling and psychology
• Therapist techniques
• Transference
• Directiveness and non directiveness
• Systematic desensitisation
• Behavior therapies
• Psychoanalytical approach
• Psychoanalytic techniques
• Humanistic therapy
• Eclectic approach

6 Conflict Resolution

• Introduction
• Conflict handling techniques
• Anger
• Negotiation
• Joint problem solving
• Problems with negotiation
• Mediation
• Procedure
• Running a mediation process in a conflict situation
• Agreements or contracts
• Suggested timetable for a mediation session

7 Interpersonal Communication Skills

• Introduction
• Communication channels
• Effective communication
• Awareness
• Communication skills
• Hearing verbal messages
• Perceiving non verbal messages
• Responding
• Verbal and non verbal communication
• Body language
• Communication barriers
• Self awareness
• Self esteem
• Specific skills: listening, paraphrasing, reflective responses, etc
• Conversation development
• Professional relationship building