QCF Certificate in Management (Level 3)

Key Topics The learner needs to complete the 2 mandatory units and 2* of the optional units as below: Mandatory units Unit 1 - Key principles of management and leadership Unit 2 - Improving your own management and leadership performance Optional units Unit 3 - Managing the delivery of customer service Unit 4 - Recruiting and selecting staff Unit 5 - Appraising and developing staff Unit 6 - Supporting organisational change initiatives Unit 7 - Principles of budgets and financial information Unit 8 - Principles of project management Unit 9 - Developing working relationships with team members * unit 10 - Health and safety risk assessment in your team Unit 11 - Coaching skills in team leading and management Unit 12 - Environmental and ethical issues in management Unit 13 - Managing physical resources * If a learner selects unit 9 as an option, they will be required to complete an extra optional unit, meaning completing 3 optional units in total

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